Nija Allen
Lawrenceville,GA
Summary
Hands-on experience in fast-paced food service environments with a focus on quality, cleanliness, and customer satisfaction. Proven ability to manage multiple responsibilities while maintaining a friendly and efficient service style. Strong background in delivering excellent customer service across multiple industries. Known for resolving issues efficiently, creating positive customer experiences, and maintaining customer satisfaction in high-pressure environments. Reliable food service worker bringing several years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Overview
18
18
years of professional experience
Work History
Patient Dining Associate
Northside Hospital
Duluth, GA
11.2025 - Current
- Provided exceptional dining service to residents, ensuring satisfaction and comfort during meals.
- Assisted with meal preparation, maintaining cleanliness and organization in dining areas.
- Developed strong relationships with residents, enhancing community engagement through personalized service.
Babysitter/ substitute
Sittertree
Atlanta, GA
02.2023 - 07.2025
- Supervised children during playtime and meal preparation.
- Developed engaging activities to promote learning and creativity.
- Communicated effectively with parents regarding children's needs and schedules.
- Assisting with meals, snacks, and bedtime routines for the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Adapted quickly to different family preferences and childcare styles as needed.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Instructed children in eating, resting and restroom habits.
- Maintained organized and clean classroom and play areas.
Customer Service Representative
Crane Consulting & Outsourcing
Duluth, GA
08.2020 - 12.2021
- Provided high-quality customer support to borrowers regarding loan statuses, payment options, and escrow accounts.
- Resolved account issues with professionalism, empathy, and accuracy.
- Assisted homeowners with forbearance requests, payoff quotes, and document submissions.
- Navigated multiple systems to verify and update mortgage account information.
Customer Host
Walmart
Lithonia, GA
11.2019 - 07.2020
- Welcomed customers and provided assistance with inquiries and product information.
- Maintained clean and organized shopping areas for enhanced customer experience.
- Collaborated with team members to ensure smooth store operations throughout shifts.
Cashier Team Lead
McDonald's
Conyers, Georgia
08.2018 - 11.2019
- Supervised daily operations and ensured smooth workflow among cashier staff.
- Trained new team members on customer service and cash handling procedures.
- Managed cash register operations and balanced cash drawers at shift end.
Manager
McDonald's
College Park, GA
02.2016 - 03.2017
- Supervised daily operations and maintained high standards of food safety.
- Trained and mentored team members to enhance service efficiency.
- Managed inventory levels and ensured timely stock replenishment.
Shift Manager
McDonald's
Brooklyn, NY
02.2013 - 10.2015
- Managed inventory levels, organizing stock for efficient access and usage.
- Assisted in training new team members on company policies and procedures.
Cashier
Babies R Us
Aventura, Florida
01.2010 - 08.2012
- Processed customer transactions accurately and efficiently at a popular buffet restaurant.
- Managed cash register operations, ensuring smooth payment processing for guests.
- Assisted customers with menu inquiries and recommended meal options as needed.
Cashier /Server Trainer
Hometown Buffett
Davie, Florida
11.2008 - 12.2009
- Processed customer transactions accurately and efficiently at a popular buffet restaurant.
- Managed cash register operations, ensuring smooth payment processing for guests.
- Assisted customers with menu inquiries and recommended meal options as needed.
- Maintained cleanliness and organization of the cashier area during busy service hours.
Cashier /Server Trainer
Ryan’s
Hampton, GA
10.2007 - 11.2008
- Provided friendly and attentive service to enhance guest dining experiences.
- Took customer orders accurately and communicated needs to kitchen staff.
- Assisted in setting up and cleaning dining areas before and after service.
Education
GED -
Lovejoy High School
Hampton, Ga05-2008
Skills
- Conflict resolution and problem-solving
- Multichannel support (in-person, phone)
- POS and CRM system proficiency
- Empathy and active listening
- Upselling and customer retention
- Time management and multitasking
- Complaint handling and de-escalation
- Team collaboration
- Order taking and point-of-sale operations
- Table service and guest interaction
- Inventory management and restocking
- Cleaning and sanitation procedures
- Teamwork in kitchen and front-of-house
- Cash handling and accuracy
- Fast-paced multitasking
- Cash handling
- Customer service expertise
Timeline
Patient Dining Associate
Northside Hospital
11.2025 - Current
Babysitter/ substitute
Sittertree
02.2023 - 07.2025
Customer Service Representative
Crane Consulting & Outsourcing
08.2020 - 12.2021
Customer Host
Walmart
11.2019 - 07.2020
Cashier Team Lead
McDonald's
08.2018 - 11.2019
Manager
McDonald's
02.2016 - 03.2017
Shift Manager
McDonald's
02.2013 - 10.2015
Cashier
Babies R Us
01.2010 - 08.2012
Cashier /Server Trainer
Hometown Buffett
11.2008 - 12.2009
Cashier /Server Trainer
Ryan’s
10.2007 - 11.2008
GED -
Lovejoy High School