Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nijah M. Holcomb

Roseville,CA

Summary

Dedicated and enthusiastic customer service professional with a strong background in teamwork, leadership, and organization. Experienced in front-end operations, childcare, and education support. Highly adaptable with a passion for providing excellent customer experiences and maintaining a positive work environment.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Gilmore Heating, Air & Plumbing
04.2025 - 09.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Front-End Team Member

Raley's One Market
01.2024 - 04.2025
  • Provide exceptional customer service in a fast-paced retail environment.
  • Efficiently handle transactions, assist customers with inquiries, and ensure smooth front-end operations.
  • Maintain a clean and organized work area while adhering to company policies and procedures.
  • Collaborate with team members to enhance overall customer experience.

Assistant Cheer Coach

Bellalago Academy
01.2019 - 01.2023
  • Supported the head coach in training and preparing the cheerleading squad for games, events, and performances.
  • Provided mentorship and hands-on coaching to enhance team performance and morale.
  • Assisted in planning and executing routines, ensuring team coordination and spirit.

Assistant Cheer Coach

Bellalago Academy
01.2019 - 01.2023
  • Supported the head coach in training and preparing the cheerleading squad for games, events, and performances.
  • Provided mentorship and hands-on coaching to enhance team performance and morale.
  • Assisted in planning and executing routines, ensuring team coordination and spirit.

Education

High School -

Liberty High School
Kissimmee, FL
05.2023

Bachelor of Science - Pre-Nursing

Nova Southeastern University
Fort Lauderdale, FL

Skills

  • Customer Service
  • Front-End Operations
  • Strong Organizational & Planning Skills
  • Leadership & Team Collaboration
  • Presentation Software: Microsoft PowerPoint, Canva
  • Document Processing: Microsoft Word, Google Docs

Timeline

Customer Service Representative

Gilmore Heating, Air & Plumbing
04.2025 - 09.2025

Front-End Team Member

Raley's One Market
01.2024 - 04.2025

Assistant Cheer Coach

Bellalago Academy
01.2019 - 01.2023

Assistant Cheer Coach

Bellalago Academy
01.2019 - 01.2023

High School -

Liberty High School

Bachelor of Science - Pre-Nursing

Nova Southeastern University

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