Nijala Jenkins
North,SC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Sales Associate
Family Dollar
North, SC
01.2025 - 05.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment efforts.
- Operated cash registers, processed transactions, and managed point-of-sale systems efficiently.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Trained new associates on store policies, procedures, and best practices for customer service.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Technical Support Specialist
Concentrix
03.2024 - 09.2024
- Provide comprehensive technical support to clients, efficiently resolving issues and ensuring optimal performance of hardware and software systems within the Concentrix framework.
- Remote
Customer Service Representative
Globe Life
Waco, TX
08.2023 - 03.2024
- Resolved customer inquiries and complaints, prioritizing empathy and efficiency to uphold customer satisfaction.
- Fostered customer loyalty by delivering solutions-oriented support and service.
- Maintained professionalism and composure under pressure to provide a consistent customer service experience.
Temporary
SITEL
Augusta, GA
01.2023 - 04.2023
- Resolved customer inquiries by providing effective solutions, enhancing overall satisfaction.
- Collaborated with experts to facilitate customer access to tax assistance, ensuring accurate support.
- Maintained high service standards in delivering consistent customer support across interactions.
Seaman
U.S. Navy
Great Lakes, IL
01.2022 - 03.2022
- Completed intensive training programs, achieving proficiency in essential skills and physical fitness to meet demanding service standards.
- Enhanced leadership abilities and decision-making skills, ensuring effective team performance in high-stakes environments.
- Cultivated a keen eye for detail, vital for the precise execution of complex operational tasks.
Progressive Representative
SITEL
Augusta, GA
01.2021 - 09.2021
- Handled a substantial number of customer calls daily, effectively resolving inquiries, clarifying billing issues, and facilitating payments to maintain high standards of client service.
- Utilized strong conflict resolution abilities to de-escalate tense situations, fostering customer trust and preserving positive relationships.
- Provided detailed information and support to policyholders on insurance products such as auto, home, and excess liability, ensuring clients received knowledgeable assistance.
Sales Associate
Walmart
Lexington, SC
05.2019 - 08.2019
- Delivered comprehensive customer support by resolving inquiries and offering tailored product recommendations, contributing to positive shopping experiences.
- Accurately processed financial transactions and effectively maintained inventory through systematic restocking, upholding store visual standards.
Education
Licensed Esthetician - Esthetics
Paul Mitchell The School of Columbia
Columbia, SCHigh School Diploma -
Wagener Salley High School
Wagener, SC06.2019
Skills
- Data Entry
- Cash Handling
- Cashiering
- Compassionate
- Problem Solving
- Detail Oriented
- Quick Learner
- Leadership
- Teamwork
- Empathy
- Patience
- Communication
- Reliability
- Attention to Detail
- Computer Technology
- Customer Service
- Basic Math
- Remote Communication
- Typing
- Goal Setting
- Social Media
- Adaptability
- Strong Work Ethic
- Multitasking
- Time Management
- Microsoft
Timeline
Sales Associate
Family Dollar
01.2025 - 05.2025
Technical Support Specialist
Concentrix
03.2024 - 09.2024
Customer Service Representative
Globe Life
08.2023 - 03.2024
Temporary
SITEL
01.2023 - 04.2023
Seaman
U.S. Navy
01.2022 - 03.2022
Progressive Representative
SITEL
01.2021 - 09.2021
Sales Associate
Walmart
05.2019 - 08.2019
Licensed Esthetician - Esthetics
Paul Mitchell The School of Columbia
High School Diploma -
Wagener Salley High School