Nika Duncan
Nice,CA
Summary
A seasoned professional with a robust background at Robinson Rancheria Resort and Casino, I excel in accurate cash handling and exemplary communication, ensuring top-notch service and efficiency. Demonstrated ability to resolve conflicts and manage time effectively, I consistently enhance customer satisfaction and operational smoothness.
Overview
9
9
years of professional experience
Work History
Cocktail Server
Robinson Rancheria Resort and Casino
Nice, CA
03.2023 - 01.2024
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
- Received payment by cash or credit card and return change when necessary.
- Answered questions regarding drinks specials and menus items.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Replenished liquor bottles as needed throughout shift.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Maintained accurate cash handling practices while efficiently serving customers.
Barista
Robinson Rancheria Resort and Casino
Nice, CA
11.2019 - 01.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
Restaurant Hostess
Robinson Rancheria Resort and Casino
Nice
06.2018 - 11.2019
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
Busser
Robinson Rancheria Resort and Casino
Nice
03.2018 - 06.2018
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Provided assistance to other bussers or waitstaff when needed.
- Wiped down and cleaned chairs, booths, and highchairs.
Cage Cashier
Robinson Rancheria Resort and Casino
Nice, CA
02.2018 - 03.2018
- Maintained accurate records of cage transactions and balances.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Ensured that all state gaming laws were followed at all times.
- Balanced currency, coin and voucher inventories regularly throughout shift.
- Issued change funds for table games employees during their shifts.
- Prepared bank deposits according to company policies and procedures.
- Performed opening and closing duties such as counting money drawers and verifying floats.
House Keeping
Robinson Rancheria Resort and Casino
Nice, California
05.2017 - 07.2017
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Performed regular housekeeping duties in the stockroom area.
- Provided support to other departments when needed including housekeeping, front desk.
- Performed light housekeeping tasks such as sweeping floors, cleaning counters.
- Responded promptly to customer requests regarding housekeeping needs.
Soft Count Team Member
Robinson Rancheria Resort and Casino
Nice, CA
05.2015 - 09.2016
- Assisted with training new employees on proper procedures for handling money.
- Reconciled cash, coin and chips against established records.
- Performed daily audits of soft count room to ensure accuracy of funds.
- Operated currency counting machines accurately and efficiently.
- Inspected gaming tables for discrepancies between actual bankrolls and expected amounts.
Education
High School Diploma -
Upper Lake High School
Upper Lake, CA06-2015
Skills
- Accurate Cash Handling
- Food safety knowledge
- Conflict resolution abilities
- Time Management
- Communication Skills
- Exemplary communication skills
- Attention to Detail
- Basic computer skills
- Organization skills
- Problem solving
Timeline
Cocktail Server
Robinson Rancheria Resort and Casino
03.2023 - 01.2024
Barista
Robinson Rancheria Resort and Casino
11.2019 - 01.2021
Restaurant Hostess
Robinson Rancheria Resort and Casino
06.2018 - 11.2019
Busser
Robinson Rancheria Resort and Casino
03.2018 - 06.2018
Cage Cashier
Robinson Rancheria Resort and Casino
02.2018 - 03.2018
House Keeping
Robinson Rancheria Resort and Casino
05.2017 - 07.2017
Soft Count Team Member
Robinson Rancheria Resort and Casino
05.2015 - 09.2016
High School Diploma -
Upper Lake High School