Nika Rall
Battle Creek
Summary
Versatile and dynamic professional with a proven track record in patient care and team leadership, notably at Bronson Lab. Excelled in staff training, HIPAA compliance, and conflict resolution, enhancing operational efficiency and employee performance. Skilled in fostering a positive work culture and streamlining processes, significantly improving patient satisfaction and team collaboration.
Overview
23
23
years of professional experience
Work History
Direct Care Aide
Kambly Living Center
08.2024 - Current
- Helped with home management tasks, meal preparation, laundry, bathing, and routine cleaning.
- Recognized and reported abnormalities or changes in patients' health status to director.
- Passed medications at assigned times.
- Promoted a safe and hygienic environment by maintaining clean living spaces for patients.
- Demonstrated integrity and professionalism in all aspects of daily work, maintaining patient privacy and adhering to ethical guidelines.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
System Phlebotomy Supervisor
Bronson Lab
01.2002 - Current
- Performed tasks as member of phlebotomy team as needed to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Managed daily activities and workflow of phlebotomists to collect, label and prepare samples correctly.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Worked with preceptors and manager to develope comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
- Interviewed and hired phlebotomists.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Reviewed employee performance and developed improvement plans.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Fostered communication within team and between departments.
- Monitored the stocking of phlebotomy cart with appropriate supplies.
- Monitored Use of personal protective equipment correctly to protect coworkers and patients.
Customer Service Representative
Kohls Department Store
12.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Completed returns and exchanges.
- Processed credit card payments and credit card applications with privacy.
- Basic cleaning duties
Education
High School Diploma -
Bedfored Bible Church School
Battle Creek, MI05-2001
Skills
- Adaptable problem-solving
- Team leadership
- Employee performance reviews
- Conflict resolution strategies
- Patient care
- Professionalism and ethics
- Employee motivation
- Staff training
- HIPAA compliance
Timeline
Direct Care Aide
Kambly Living Center
08.2024 - Current
Customer Service Representative
Kohls Department Store
12.2023 - 09.2024
System Phlebotomy Supervisor
Bronson Lab
01.2002 - Current
High School Diploma -
Bedfored Bible Church School
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