Nikalus Cantrell
Xenia,OH
Summary
Proven leader at Xenia Super Subby’s, adept in decision-making and customer service, significantly enhancing operational efficiency and team performance. Skilled in staff training and safety compliance, fostering a positive and productive work environment. Achieved notable improvements in customer satisfaction and workplace safety, demonstrating a commitment to excellence and results.
Overview
3
3
years of professional experience
Work History
Shift Manager
Xenia Super Subby’s
513 W Second St, Xenia OH
02.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Education
Fairborn Digital Academy
Fairborn, OHSkills
Cash Handling
Decision-Making
Customer service focus
Employee Training
Workplace Safety
Accurate money handling
Opening and closing procedures
Punctual and Reliable
Handling Customer Complaints
Energetic and Enthusiastic
Training and mentoring
Relationship Building
Team Development
Delegating Work
Quality Assurance
Staff Training and Onboarding
Safety Compliance
Flexible Schedule
Customer Service
Active Listening
Problem-Solving
Critical Thinking
Staff Supervision
Assigning Work
Production Management
Safety Management
Timeline
Shift Manager
Xenia Super Subby’s
02.2023 - Current
Fairborn Digital Academy