Nikauly De La Rosa
Spire Hospitality
Kissimmee,FL
1
Language
18
years of professional experience
Results-oriented HR professional with expertise in employee relations, recruitment, and communication management. Committed to enhancing workplace culture and operational efficiency through effective onboarding and training support.
Work History
HR Assistant
4 Months- Assisted in onboarding new employees, ensuring compliance with company policies and procedures.
- Maintained accurate employee records using HRIS software, enhancing data integrity and accessibility.
- Coordinated recruitment efforts, including scheduling interviews and communicating with candidates effectively.
- Supported payroll processing by verifying timesheets and resolving discrepancies promptly.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Collaborated with HR team on special projects aimed at improving workplace culture and employee engagement initiatives.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Checked references for potential candidates.
- Responded to employee inquiries regarding benefits and other HR topics.
- Tracked various statistics and kept detailed records to support human resources department.
- Monitored and analyzed employee satisfaction survey results.
- Assisted with creating employee handbooks and manuals.
- Aided staff with employee performance review paperwork and documentation.
Branch Manager/HR Recruiter
2 Years 6 Months- Experience with branch operations, ensuring compliance with banking regulations and internal policies.
- Managed team performance, providing coaching and development to enhance employee skills.
- Experience in the implementation of new process improvements, increasing operational efficiency and customer satisfaction levels.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
Branch Assistant Manager/Recruiter
1 Year 11 Months- Assisted customers with account inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently and maintained balanced cash drawers.
- Collaborated with team members to streamline branch operations and improve service quality.
- Supported loan processing by gathering necessary documentation and verifying accuracy.
- Trained new staff on operational procedures and customer service standards.
- Implemented feedback mechanisms for customer satisfaction, enhancing overall service delivery.
- Supported with daily administrative tasks, contributing to the overall success of the team.
- Experienced conducting hiring events and posting positions.
Branch Assistant Manager/Hiring and Recruiting Manager
12 Years 3 Months- Coordinated branch operations, supporting team members to achieve daily goals and improve workflow efficiency.
- Managed appointment scheduling for financial consultations, optimizing client engagement and resource allocation.
- Trained new staff on operational procedures, fostering a knowledgeable team environment and enhancing service quality.
- Implemented process improvements to streamline branch operations, resulting in reduced wait times for customers.
- Led initiatives to enhance customer experience through feedback analysis and targeted service enhancements.
- Developed training materials for onboarding processes, ensuring consistency in service standards across the branch.
- Assisted in preparing monthly reports detailing branch performance metrics showcasing areas of strength as well as improvement.
- Educated customers on various banking products and services, helping them make informed decisions about their finances.
- Managed cash transactions accurately, ensuring proper documentation and maintaining security protocols.
- Handled complex customer issues professionally, escalating concerns when necessary for prompt resolution.
- Maintained strict confidentiality of sensitive information pertaining to both clients and employees.
- Supported branch manager with daily administrative tasks, contributing to the overall success of the team.
- Aided in staff training initiatives, sharing knowledge and expertise to build a stronger workforce.
Education
Associate of Science - Human Services
Skills
Office administration
Employee relations
Maintaining files
Team player
Human resources administration
HR policies
Benefits administration
Human resources support
Communication management
Staff education and training
Recruitment
Payroll administration
High social awareness
Talent acquisition
Recruitment management
Scheduling
Business administration
New hire orientation
Assessing performance
Employee onboarding
Conflict management
Mail handling
Online position posting
Compensation/payroll
Training support
Critical thinking
Data entry
Languages
English
Native or Bilingual
Timeline
HR Assistant
Spire Hospitality
04.2026 - CurrentRead More
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