Nikaulys Torres
Watkinsville,GA
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Golden Pantry
Watkinsville
05.2024 - Current
- Provided excellent customer service by helping customers locate items they were looking for.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Assistant Manager, Customer Service
Dollar General
Winder, Georgia
12.2023 - 03.2024
- Conducted regular performance reviews with team members to ensure quality standards are met.
- Interfaced with vendors regarding product availability or delivery issues.
- Established relationships with key stakeholders within the organization.
- Reviewed billing discrepancies with customers to resolve any payment issues.
- Ensured compliance with all applicable laws, regulations, and company policies.
- Trained and supervised customer service staff on policies, procedures, and best practices.
Manager
McDonald’s
Winder, GA
01.2023 - 12.2023
- Ensured compliance with industry regulations and company policies.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Sales Associate
Victoria Secret
Paramus, New Jersey
12.2020 - 08.2022
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
GED -
Eladio Peña De La Rosa
Moca, DR08-2009
GED -
Laura Vicuña
Moca, DR06-2009
Skills
- Customer service
- Cash handling
- Inventory management
- Loss prevention
- Team leadership
- Vendor communication
- Positive and professional
- Up-selling techniques
- Customer focus
- Customer complaint resolution
Languages
Spanish , English
Professional
Certification
- Psicología Criminal
Timeline
Customer Service Cashier
Golden Pantry
05.2024 - Current
Assistant Manager, Customer Service
Dollar General
12.2023 - 03.2024
Manager
McDonald’s
01.2023 - 12.2023
Sales Associate
Victoria Secret
12.2020 - 08.2022
GED -
Eladio Peña De La Rosa
GED -
Laura Vicuña