Nike Etienne
Customer Services Specialist
Corpus Christi,TX.
Summary
Ability to learn new technologies and implement them Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Alorica
12.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Placed debit card orders for lost, stolen or expired cards, processed work orders for statements, , and transaction requests: processes application for credit cards and Bank accounts.
- Placed account lockouts and other security functions for Members on Web Portal,also did account recovery of password for the members.
- Handled all client issues in a discreet, professional manner, delegated responsibility when necessary by transferring calls to another department or referring to outside agencies or members benefit groups.
- Responded to an average of 50-100 telephone inquiries per day from clients with diverse backgrounds inquiring on complex financial issues in regards to balance, transaction, statement and order status, statement history.
- Handled customer escalations and resolved customer issues and corresponded to customer complaints.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Help Desk, Lead Sales Representative
Advance Stucco Supplies
04.2014 - 05.2020
- Acted as designated trainer for newly onboard staff
- Managed inventory for materials, including anticipation of and delay of material delivery
- Open and closed operations at our location
- Work on updating there WordPress Website
- Tested functionality using Chrome, Mozilla, Safari & Edge browsers to ensure cross-browser compatibility of the application
- Performed functional testing of web application elements based on specific test data.
- Performed functional testing on iOS/Android devices and Windows OS
- Other tested projects- Audio Streaming Service, Job Inquiry Service, Mobile Courier App Service
- Identified potential sales and cross-selling opportunities.
- Walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Maintained and updated Type customer service database.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
High School Diploma -
Ivanna Eudora Kean High School
QA Certified - undefined
Skills
Technical Skillsundefined
Timeline
Customer Service Representative
Alorica
12.2020 - Current
Help Desk, Lead Sales Representative
Advance Stucco Supplies
04.2014 - 05.2020
High School Diploma -
Ivanna Eudora Kean High School
QA Certified - undefined
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