Summary
Overview
Work History
Education
Skills
Timeline
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Ni'keria Washington

Jonesboro,GA

Summary

Skilled Customer Returns Processor with 7 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.

Overview

5
5
years of professional experience

Work History

Returns Associate

Target Corporation
04.2018 - 03.2020
  • Unloaded, inspected and stored damaged and returned products.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Documented returned product details in the inventory tracking system.

Customer Service Associate

Chick-fil-A
02.2015 - 05.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

No Degree - Real Estate

Albany Technical College
Albany, GA
05.2024

Bachelor of Arts - Political Science

Albany State University
Albany, GA
05.2022

Skills

  • Customer Needs Assessments
  • POS System Operations
  • Bill of Lading
  • Customer Inquiries

Timeline

Returns Associate

Target Corporation
04.2018 - 03.2020

Customer Service Associate

Chick-fil-A
02.2015 - 05.2019

No Degree - Real Estate

Albany Technical College

Bachelor of Arts - Political Science

Albany State University

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Ni'keria Washington