Nikesha Devaughn
Palmetto,GA
Summary
Proven leader with extensive experience in quality control and team management, notably at Newrest. Excelled in enhancing customer satisfaction and implementing continuous improvement projects. Skilled in quality inspection and fostering employee growth, demonstrated through successful training and mentoring. Achieved significant improvements in operational efficiency and quality standards. Capable professional well-versed in completing daily rounds, collecting measurements and identifying processing concerns early through diligent inspections. Conscientious, reliable and driven to make positive impact through work. Excellent organizational, observational and decision-making abilities.
Overview
16
16
years of professional experience
Work History
QC INSPECTOR SUPERVISOR
Newrest
Atlanta, GA
05.2021 - Current
- Supervised and directed quality personnel through effective mentoring, coaching and work delegation
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Assisted with new hire orientation and employee training
Remote Customer Service
Walmart
Atlanta, GA
03.2009 - 09.2019
- Managed high volume of customer inquiries via phone and email, ensuring timely and accurate responses.
- Resolved customer complaints in a timely manner regarding product quality or service issues.
- Created reports of customer service activities for management review.
- Provided ongoing support for customers throughout the entire sales process.
ASSISTANT MANAGER
Smith and Sons Cafeteria
Atlanta, GA
02.2013 - 08.2019
- Interviewed potential job candidates and made hiring recommendations to general manager
- Assisted with new employee training and conducted performance reviews to track overall progress
- Communicated with clients to address questions, concerns and needs and provide quality customer service
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Identified operational process inefficiencies to recommend necessary improvements
- Conducted quality, timely performance feedback and performance appraisals
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
Education
CRIMINOLOGY -
West Wood Community College
Palmetto, GA04.2010
Skills
- Inventory Accuracy
- Customer Satisfaction
- Job Assignments
- Administration and Reporting
- Resolving Complaints
- Training Team Members
- Safe Work Methods
- Continuous Improvement Projects
- Foot Patrol
- Performance Tracking and Evaluations
- Customer Loyalty
- Safety Protocols
- Quality Production
- Employee Orientation
- Quality Inspection
- Quality Control
- Management
- Recruiting
- Human Resources
- Leadership
- Visual examinations
Timeline
QC INSPECTOR SUPERVISOR
Newrest
05.2021 - Current
ASSISTANT MANAGER
Smith and Sons Cafeteria
02.2013 - 08.2019
Remote Customer Service
Walmart
03.2009 - 09.2019
CRIMINOLOGY -
West Wood Community College