Niketa Jenkins
Support Coordinator
Lithonia,GA
Summary
WILLING TO GIVE TOTAL SUPPORT TO THE ORGANIZATION WITH THE EXPERIENCE AND CAPABILITY THAT HAVE, IN ORDER TO ACHIEVE ORGANIZATION's GOAL AND CREATE MUTUAL BENEFITS. Reliable enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills. Creative and empathetic assistant with over 10 years of experience building community and developing social skills through incremental therapeutic techniques. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Support Coordinator
Delta Air Lines, Hartsfield Jackson International Airport
Atlanta, GA
09.2021 - Current
- Coordinated meetings and events for internal and external groups.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Maintained detailed documentation of client interactions and progress toward goals, providing clear record of care provided.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Cargo Operations Agent
Delta Air Lines, Hartsfield Jackson International Airport
Atlanta, GA
06.2021 - 09.2021
- Assisted in budget preparation and cost control measures to maintain financial stability within department.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
OPERATIONS AGENT
FEDEX
Lithia Springs
10.2020 - 10.2021
- CUSTOMER SERVICE, DATA ENTRY, ANSWER AND ROUTE TELEPHONE CALLS
- PREPARE AND MAINTAIN STATION FILES, PREPARE CALENDER SCHEDULES THROUGH OUTLOOK, MAINTAIN PERSONNEL DATA FOR EMPLOYEES
- PURCHASE UNIFORMS, STATION SUPPLIES, EQUIPMENT
- PAYS INVOICES FOR STATION, HANDLE DAILY FUEL LOGS AND WEEKLY FUEL AUDITS AS REQUIRED
- NEGOTIATE CONTRACTS FOR THE STATION
- ASSIST MANAGERS WITH TRAINING NEW HIRES AND ALL PROVIDE ASSISTANCE WITH STATION FORMS.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Implemented cost-saving measures by analyzing expenses, negotiating vendor contracts, and identifying inefficiencies in daily operations.
SWING COURIER
FEDEX
08.2018 - 10.2020
- DISTRIBUTING PACKAGES AND DOCUMENTS FOR INSTITUTIONS,,BUSINESS,GOVERNMENT AGENCIES AND INDIVIDUALS
- ENSURING OPERATIONAL DEADLINES ARE MET
- PROVIDE CUSTOMER SERVICE AND ORAL COMMUNICATION SKILLS
- KEEPS RECORDS OF DELIVERIES AND DOCUMENTATION.
SUPERVISOR
ABM INDUSTRIES
04.2018 - 10.2018
- LED A TEAM OF DRIVERS WITHIN THE MARKET ENSURING COACHING ,TRAINING FOR DIRECT REPORTS
- ESTABLISHED DIRECTION AND HELP SENIOR MANAGER IDENTIFY RESOURCES AND REMOVE BARRIOERS TO GOALS
- PROVIDED INPUT AND GUIDANCE TO TEAM.MANAGE CUSTOMER COMPLAINTS.APPLIED KNOWLEDGE OF BASIC DISTRIBUTION TECHNIQUES AND CONCEPTS
- HANDLE SCHEDULE FOR OPERATORS DAILY
- ASSIST IN TRAINING OF ROUTES
- HANDLE PERSONNEL DOCUMENTS TO FILE
- SETUP APPOINTMENTS FOR OPERATORS FOR DOT CERTIFICATION
- DISPATCH OUT ALL ROUTES TO OPERATORS AND ASSIGN VEHICLES
- KEPT RECORD OF MAINTENANCE LOGS AND FAX TO APPROPRIATE PARTIES.
HOURLY SUPPORT WORKER
DEPT. OF DRIVER SERVICES
04.2016 - 04.2018
- SERVED PUBLIC BY OFFERING COMMERCIAL AND REGULAR OPERATORS LICENSES AND ALSO ID CARDs
- NOTARIZE AND VERIFIED LEGAL AND OFFICIAL DOCUMENTS
- ASSISTED WITH TESTING OF PATRONS FOR KNOWLEDGE TESTS
- DATA ENTRY
- EXCELLENT CUSTOMER SERVICE SKILLS AND ORAL AND WRITTEN COMMUNICATIONS.
BUS OPERATOR
CAPITAL DISTRICT TRANSPORTATION AUTHORITY
10.2003 - 02.2016
- SAFELY TRANSPORT PASSENGERS ON DAILY ROUTES
- PROVIDED ADDITIONAL DRIVER SERVICES FOR EXTRA SPECIAL TRIPS
- OBEYED TRAFFIC LAWS AND FOLLOW ESTABLISHED TRAFFIC AND TRANSPORTATION PROCEDURES AT ALL TIMES
- SAFELY OPERATED COMMERCIAL VEHICLE AT ALL TIMES
- PROPER PRE/POST TRIPS AND DOCUMENTED ANY DEFECTS WITH VEHICLES.
Education
Some College (No Degree) - HOSPITALITY MANAGEMENT
MONROE COLLEGE
The Bronx, NYSkills
- STRONG MATHEMATICAL SKILLS COMMERCIAL DRIVERS LICENSE DOT CERTIFIED OPERATIONAL NEEDS, INCLUDING ADMINISTRATIVE DUTIES STRONG ORAL AND COMMUNICATION SKILLS ABILITY TO WORK UNDER PRESSURE AND MULTITASK
- Operational Efficiency
- Safety Management
- Aircraft operations procedures
- Passenger Assistance
- Quality Assurance
- Friendly, Positive Attitude
- Customer Relations
Certification
- SAFE DRIVING AWARDS
- COMMERCIAL DRIVERS LICENSE
Timeline
Support Coordinator
Delta Air Lines, Hartsfield Jackson International Airport
09.2021 - Current
Cargo Operations Agent
Delta Air Lines, Hartsfield Jackson International Airport
06.2021 - 09.2021
OPERATIONS AGENT
FEDEX
10.2020 - 10.2021
SWING COURIER
FEDEX
08.2018 - 10.2020
SUPERVISOR
ABM INDUSTRIES
04.2018 - 10.2018
HOURLY SUPPORT WORKER
DEPT. OF DRIVER SERVICES
04.2016 - 04.2018
BUS OPERATOR
CAPITAL DISTRICT TRANSPORTATION AUTHORITY
10.2003 - 02.2016
Some College (No Degree) - HOSPITALITY MANAGEMENT
MONROE COLLEGE