Niketa Nelson

• Developed positive relationships with customers through friendly interactions.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Provided exceptional customer service to ensure customer satisfaction.
• Effectively coordinates with dispatch and tower for missing catering Items.
• Conduct galley audits during catering provisioning to mitigate missing item concerns/occurrences.
• Oversee all aspects of the catering operation.
• Perform quality inspection

• Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
• Developed training materials for new employees on operational processes and procedures.
• Implemented cost-saving measures by analyzing expenses, negotiating vendor contracts, and identifying inefficiencies in daily operations.
• Conducted daily system checks to ensure proper functioning of operations systems.
• Tracked shipments from vendors to ensure timely delivery of products or services.
• Responded promptly to customer inquiries via phone, email or chat platforms.
• Assisted with the development and implementation of operational processes and procedures.
• Monitored customer satisfaction surveys and provided feedback to management team.

• Assisted with loading and unloading of cargo as needed.
• Collected payments from customers upon delivery of goods as required.
• Drove company vehicle to transport goods between locations safely and efficiently.
• Provided excellent customer service by answering questions about delivery status.
• Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
• Ensured all packages were properly labeled and sealed.

• Worked closely with human resources to support employee management and organizational planning.
• Trained new employees on company policies, job duties, and performance expectations.
• Managed team of 20 employees, ensuring high productivity and quality standards were met.
• Led weekly team meetings to discuss progress, address issues, and plan future actions.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.

Assist customers with questions and concerns

Maintain Record, logs,and documentation

Ensure vehicles comply with regulations

Administer vision, road sign, and written tests

Prepare daily and monthly reports

• Transported passengers on predetermined routes while obeying traffic regulations.
• Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
• Complied with local traffic regulations and safety requirements for bus operation.
• Collected fares and provided route updates and schedule information.
• Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
• Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.