Nikeya Bell
Lawrenceville,GA
Summary
Project Management offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Skilled Project Manager focused on maximizing effort to achieve company objectives. Proven success through effective use of Agile, Communication and KPI development abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Forward-thinking Operations Specialist bringing 15 years of expertise in Project and People Management for Information Technology sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Salesforce and SQL.
Overview
14
14
years of professional experience
Work History
Customer Service Project Manager
Harsco - Clean Earth (Stericycle)
06.2014 - Current
- Delivered excellence in client services, leveraging interpersonal skills to establish rapport with team members and develop a positive client relationship
- Created and maintained client account records
- Regularly checked for completeness and accuracy in all database systems
- Prepared client profiles by gathering associated information and assigning codes using basic knowledge of MSDS's
- Disseminated key information for assigned projects spanning multiple products and business units
- Coordinated the scheduling of all aspects of client account execution
- Ensured timely delivery of services by closely monitoring project progress and proactively addressing potential bottlenecks or delays
- Actively contributed to the development of new service offerings by staying current on industry trends and best practices, as well as gathering insights from customers and colleagues.
Project Specialist
Advantage Marketing
06.2010 - 01.2015
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes
- Collaborated with management to design and implement a comprehensive training program for new hires which enabled a more effective approach to address customer inquiries, resulting in a 96% client satisfaction rating.
Education
Master of Science Cybersecurity -
Harvard University
09.2025
Project Management Professional Certification -
Georgia Tech University
01.2021
BA - English - Focus in Advanced Composition and Rhetoric -
Georgia State University
01.2013
AA - English -
University of North Georgia
01.2011
Skills
- Process Improvement
- Customer Service
- Corporate Training
- Program Management
- Support Team
- Analytics and Analysis
- Project Prioritization
- Manage Outside Vendors
- Collaboration
- Adaptability
- Execution
- Strategic Thinking
- Budget Management
- Leases
- Pipeline Management
- Reporting Project Status
- Forecasting Costs
- Team Building
- Procurement
- Project Management
- Conflict Resolution
- SQL Data
- Salesforce CRM
- LMS
- Cisco
- Avaya Aura
- PeopleSoft
- Smart Recruiters
- Coupa
- Microsoft Professional Suite (Excel, VLOOKUP, Pivot Tables, Graphs, SharePoint and Access)
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Customer Service Project Manager
Harsco - Clean Earth (Stericycle)
06.2014 - Current
Project Specialist
Advantage Marketing
06.2010 - 01.2015
Master of Science Cybersecurity -
Harvard University
Project Management Professional Certification -
Georgia Tech University
BA - English - Focus in Advanced Composition and Rhetoric -
Georgia State University
AA - English -
University of North Georgia