Nikhya Brown

• Reduced errors in patient billing through careful monitoring of data entry and adherence to company policies.
• Maintained strict compliance with HIPAA regulations when handling sensitive patient information during the billing process.
• Collaborated with healthcare providers to obtain necessary documentation for accurate bill submissions, reducing delays in payments.
• Kept up-to-date with industry changes and regulations, attending training sessions and workshops to ensure ongoing expertise in patient billing processes.
• Communicated with insurance providers to resolve denied claims and resubmitted
• Collected payments and applied to patient accounts.

• Effectively manage large volumes of incoming calls to meet customers needs; delivery.
• Take ownership and effectively manage multiple cases through resolution;
• Clearly communicate problem resolution and next steps to customers and internal business partners, in both verbal and written
• Provide customers with accurate and complete information using multiple tools and systems
• Maintain a balance between company policy and customer benefit while handling issues, small claims and complaints
• Foster relationships with internal departments, including Retail, Delivery and Service
• Actively achieve or exceed established performance metrics as defined by management

• Answered inbound calls from wide range of members, welcoming callers
• Provided customer service and issue resolution to increase QA satisfaction levels
• Engaged customers with proactive strategies to understand needs and develop successful solutions.
• Worked with external representatives to address customer needs
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Collected payments, issued receipts and updated accounts to reflect new balances.

• Offered clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
• Oversaw workforce management and staff shreduling to keep office operations running smoothly.
• Trained new team members in cash register operation, stock procedures and customer services.
• Learned roles of other departments to provide coverage and keep store operational.
• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
• Made changes on register, handling payments by cash, credit, debit and checks