Niki Davis
Metro Atlanta,Georgia
Summary
Motivational Sales Manager recognized for leading teams in territory development and market share growth. Raises productivity with training, support and allocation of talents. Excels in competitive and fast-paced business platforms, elevating teams to top performance ranking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Operations Quality Analyst III
CareSource
10.2022 - Current
- Sets and exceeds inside sales goals by establishing ambitious targets and motivating sales coordinators.
- Works closely with other departments to promote products and marketing campaigns.
- Develops and implements sales strategies to increase revenue.
- Surpassed sales goals by 15% annually with the implementation of diverse sales tools and strategies.
- Trains employees on new technology and sales methods to build a highly knowledgeable and successful team.
- Updated accounts and maintained long-term relationships with clients.
- Coordinates activities and projects to plan sales department operations and meet timelines.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Manages 3 sales coordinators and oversees 2 account managers by coaching on effective sales techniques, monitoring performance, and offering helpful feedback.
Compliance Specialist II
Georgia Department of Community Health
04.2021 - 10.2022
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Managed quality programs to reduce overdue compliance activities.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- 100% on-time project completion rate.
Implementation Consultant
Kaiser Permanente
10.2018 - 02.2020
- Oversaw fully insured and self-funded group installation processes for Georgia region.
- Monitored installation activities for new and renewing national and regional groups, and actively managed tasks, processes, and timelines always keeping customers at the forefront.
- Partnered with sales and account management to support customers through the installation process and to positively impact the customer experience.
- Resolved issues during the installation process and/or escalated potential issues to department Managers, National Leads or National Directors
- Responsible for creating and distributing installation plans, reports, summaries, and hand-off documentation.
- Responsible for supporting project initiatives, gap analysis, implementing lessons learned, training and mentoring of new staff
- Responsible for looking for opportunities for process improvement and influence change.
- 100% customer satisfaction from external business partners.
Performance Improvement Consultant
Kaiser Permanente
04.2015 - 10.2018
- Implemented performance improvement initiatives for health plan operations. Department oversight included: Member Services, Practice Operations, Medical Records and other assigned units based on business needs.
- Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Collaborated with stakeholders to define project objectives and criteria.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Successfully implemented regional goals for 18 teams focused on: Quality, Service, Affordability, and Workforce Health.
Education
MBA - Healthcare Management
Colorado Technical University
Colorado Springs, COBachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, COSkills
- Leadership
- Quality Management
- Customer-oriented
- Strategic Planning
- Licensed Georgia Health Agent
- Operational Management
- Compliance/ Risk Management
Computer Software
- Microsoft Office Suite
- Tableau
- Visio
- SalesForce
- SharePoint
- Microsoft Teams
- WebEx
- Skype for Business
Volunteer Experience
i9 Sports- Volunteer Coach
Certification
AHIP- Healthcare Compliance Professional (HCP®)
Timeline
Sales Operations Quality Analyst III
CareSource
10.2022 - Current
Compliance Specialist II
Georgia Department of Community Health
04.2021 - 10.2022
Implementation Consultant
Kaiser Permanente
10.2018 - 02.2020
Performance Improvement Consultant
Kaiser Permanente
04.2015 - 10.2018
MBA - Healthcare Management
Colorado Technical University
Bachelor of Science - Healthcare Management
Colorado Technical University
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