Niki Figgins

• Drive continuous improvement of project delivery process by providing strong leadership.
• Communicate and facilitate cross team interdependencies to induce resolution.
• Anticipate and review project risks and devise proactive strategies to avoid potential roadblocks and meet quality and timeline goals and objectives
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency; uncovering and solving stakeholder concerns and project issues.
• Build and establish strong partnerships with teams, vendors and contractors.
• Connect stakeholders and decision makers to close gaps and instigate progress regarding scope, execution and issue resolution.
• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress, and escalations as needed.

• Set team direction for all Revenue Cycle Epic and Non-Epic
• Continuous improvement: perform workflow assessments, efficiency gains and system development to meet business requirements.
• Evaluate operational trends and devise proactive strategy adjustments to maintain alignment between performance and objectives.
• Restructured project management for Rev Cycle analysts to align with and optimize toward business priorities, best practices, and the overall strategic plan.
• Provide team leadership, direct design facilitation and validation processes for implementations including recent hospital addition and SBO implementation
• Advise/support integration with Lawson and transition to Workday
• Increased morale and team skillsets - invoking confidence and improving effectiveness

• Sets Team direction for all Revenue Cycle, Business & Patient Access integrated applications, Epic and Non-Epic. Including Medical Records, Risk & Compliance, as well as Security and Access.
• Provide expert level application integration guidance and support, improving processes, cultivating working relationships with key stakeholders.
• Project management including developing workflow diagrams and process recommendations, capitalizing on system functionality.
• Collaborate with Office for Operational Excellence, vendors, technical and application teams to plan and execute implementations, moving projects forward.
• Optimized Quality/Denials workflows, Registration, Referrals and Auth/Cert workflows for enhanced efficiency and revenue recovery.
• Analyze metrics, evaluate and provide counsel to Senior Team related to development and function, as well as participating in strategic planning for maintenance and optimization.
• Led team through "Big Bang" Epic Implementation with various integrations, including MRT and PRCT testing.

Interim Director, Community Connect Program

• Lead client communications, managed project team, and integration with peripheral teams
• Responsible for providing counsel to Systems Director and CIO for the formation of the Program, Customer Account Management, Contracts Review and Revision, and assisted with Strategic Planning
• Assisted connect organization with design, strategy, standardization adoption as well as continuous innovation
• Directed Project management, Systems development, Implementation, Training, and Post-Live support Teams

Manager, Orders and Charging Integration Teams

• Created a new model for integration between clinical systems and billing systems, to improve charge capture, and revenue/collections efficiencies.
• Clinical Application areas: ClinDoc, Ambulatory, Cupid, Radiant, Optime, Quality, ASAP, and Willow.
• Novel and metrics-driven solutions development for revenue improvement with Supplies/Implants, Mobile Charge Capture, Cupid and Therapy charging.
• Interim manager for Help Desk, Training, and HIM Teams during my tenure. I brought process improvements, improved employee engagement and initiated a knowledge base product.
• Ensured development plans, goals - weekly, quarterly and yearly - are met or exceeded.

• Responsible for revenue cycle, including Patient Access, Referrals, Authorizations, Insurance Contracts, HMO agreements, Inventory Management, Pharmaceutical Programs, Billing, and Collections.
• Maintained, upgraded, trained and supported EMR
• Responsible for ALL aspects of Unix server maintenance, upgrades, and backups.

Accomplishments:

• Improved pharmaceutical procurement rates, lowering costs, up to 20% on various high-dollar chemotherapy medications.
• Improved collections and payment processing workflows to reduce bad debt by 30%.
• Implemented 2 significant EMR upgrades, including navigating Y2K, without issue.

Consulting EMR development:

• Provided consultation, advisory and EMR Technical support.
• Developed data conversion programming, system configuration, and training materials development for a new EMR the practice was converting to.

Operated a Health Coaching and Nutrition Business