Niki Lehan
Columbus,Ohio
Summary
Experienced Patient Access Coordinator with expertise in scheduling appointments, problem-solving, and providing excellent customer service. Proficient in EPIC/IHIS systems, multitasking, critical thinking, and attention to detail. Known for maintaining confidentiality and building strong relationships with patients and colleagues. Skilled in cross-departmental collaboration and care coordination within healthcare. Previous experience as a Volunteer Coordinator, responsible for overseeing 200+ volunteers and working alongside a team of conference directors in Europe.
Overview
7
7
years of professional experience
Work History
Patient Access Coordinator
OSU Physicians, Inc.
Columbus, OHIO
10.2019 - 09.2021
- Efficiently coordinated patient appointments, enhancing cross-departmental collaboration
- Resolved complex patient issues, improving satisfaction and streamlining processes.
- Accurately managed patient data in Epic/IHIS, ensuring confidentiality and precision.
- Streamlined appointment scheduling processes, ensuring timely patient access and reducing wait times for diagnostic services.
- Coordinated with multiple departments to optimize patient flow, significantly reducing appointment overlaps and enhancing operational efficiency.
- Maintained meticulous records of patient interactions and appointments, ensuring compliance with confidentiality standards regulatory guidelines
Human Resource Intern
Friendship Village
Columbus, OHIO
06.2019 - 07.2019
- Streamlined new hire documentation through efficient management of checklists and filing systems.
- Prepared documents for employee terminations.
- Analyzed approaches to improve workplace and community interactions.
- Played a key role in organizing and managing events for both residents and staff.
- Assisted HR Coordinator in onboarding process.
- Enhanced efficiency in payroll operations through Excel and Kronos.
- Developed badge programming protocols to enhance security for door access.
- Supported conflict management processes.
Volunteer Coordinator - Remote
Hope Consultants
London
11.2016 - 07.2017
- Coordinated 200+ volunteers for a 1,200-attendee European conference, ensuring smooth operations.
- Reviewed applications and conducted background checks to qualified volunteers.
- Managed remote preparations from Ohio, collaborating with a team of directors for effective conference planning.
- Supervised daily volunteer schedules, ensuring all programs ran efficiently and effectively.
- Provided on-site support, ensuring team leaders had necessary resources for successful outcomes.
- Actively supported team leaders during the conference, providing essential materials and assistance that fostered a collaborative environment.
Administrative Assistant
Upreach, LLC
Columbus, OHIO
07.2014 - 12.2016
- Managed employee files, improving accuracy and accessibility for 100+ records.
- Coordinated program schedules, enhancing client interaction efficiency.
- Handled all phone calls to improve communication flow, reducing wait times.
- Collaborated with HR to streamline file management, ensuring compliance.
- Executed financial reports checks, minimizing discrepancies before submitting to insurance.
- Provided administrative support with a focus on detail, ensuring smooth daily operations and fostering a positive office environment.
Education
MASTER OF SCIENCE - HEALTHCARE ADMINISTRATION
Ohio Dominican University
Columbus, OHIO05.2020
BACHELOR DEGREE - BUSINESS ADMINISTRATION
Ohio Dominican University
Columbus, OHIO05.2019
Skills
- EPIC/IHIS
- Critical Thinking
- Time Management
- Complex Problem Solving
- Attention to detail
- Collaboration
- Multitasking and organization
- Process improvement
- Teamwork
- Analytical
Honors And Awards
- Dean's List, Ohio Dominican University, Columbus, Ohio, Spring 2018
- Dean's List, Ohio Dominican University, Columbus, Ohio, Fall 2018
- Dean's List, Ohio Dominican University, Columbus, Ohio, Spring 2019
Languages
Indonesian
Native or Bilingual
Timeline
Patient Access Coordinator
OSU Physicians, Inc.
10.2019 - 09.2021
Human Resource Intern
Friendship Village
06.2019 - 07.2019
Volunteer Coordinator - Remote
Hope Consultants
11.2016 - 07.2017
Administrative Assistant
Upreach, LLC
07.2014 - 12.2016
MASTER OF SCIENCE - HEALTHCARE ADMINISTRATION
Ohio Dominican University
BACHELOR DEGREE - BUSINESS ADMINISTRATION
Ohio Dominican University