Justine Hernandez
Bronx,NY
Summary
Experienced hospitality professional with strong background in ensuring efficient patient access and administrative processes. Proven ability to collaborate effectively with medical teams and adapt to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Weill Cornell Presbyterian
03.2021 - Current
- Engaging with neurology patients to offer assistance with scheduling appointments, answering questions re: medications, refills, follow up appointments, billing inquiries.
- Provide exceptional customer service to each patient.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Consulting and advising patients about their neurological needs (stroke, parkinson, dementia, etc)
- Managing a referral workqueue to contact and schedule appointments for patients being referred by other WCM department (120+ patients per day, in addition to taking calls)
Shift Supervisor
CityMD Urgent Care
10.2019 - 03.2021
- Welcoming, Organizing and coordinating patient in-take and other appointments
- Assisting the physician with basic patient care and medical procedures set-ups
- Communicating with patients, pharmacies, and physicians over the phone under physician guidance
- Ordering all medical supplies, medications, vaccinations and office supplies for the site
- Building strong positive communication with physicians and works as a team to enhance the success of the practice
- Ensuring staff maintains professionalism at all times, coaching, managing, disciplining and developing the staff
- Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA, DOH requirements
Food Service Manager
Highbridge Woodycrest Center
05.2018 - 07.2019
- Hire, train, and oversaw employees
- Order food and beverages, equipment, and supplies
- Oversee food preparation, portion sizes, and the overall presentation of food
- Ensure that employees comply with health and food safety standards
- Schedule staff hours and assign duties
- Manage budgets and payroll records
- Establish standards for personnel performance and customer service
Front Desk Agent
Newport Beachside Hotel & Resort
01.2016 - 05.2017
- Answered telephone calls and promptly took care of guest requests
- Registered guests with Opera (check in and check outs)
- Kept books for the accounting office when needed
- Worked professionally and specialized manner
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Customer Service Supervisor
Best Buy
10.2015 - 02.2016
- Process transactions such as new orders, returns & exchanges, releases, etc
- In a timely and efficient manner
- Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks
- Demonstrate the company sales model in order to offer each customer the complete solution to their purchase
- Complete shipping invoices and reconciliation reporting
- Assists Inventory processes such as various report reconciliation receiving product, shipping product or customer will-calls
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
North Miami, FL03.2018
Skills
- Operating systems such as Opera, ECW, Epic, Cisco, Avaya
- Microsoft Access
- HIPAA Compliance
- Strong Organization
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Healthcare knowledge
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Insurance Billing
Languages
English
Full Professional
Leadershipandprofessionaldevelopment
- National Honor Society, New York, NY, Cum Laude, 01/01/14, Present, Maintained at least a 3.5 GPA, Participated in volunteer service, Demonstrated leadership ability
- American Hotel & Lodging Association, North Miami, FL, Member, 11/01/14, 01/01/16, Building current member relationships and growing the relationship tree within each member company, Identifying areas of member interest/need and aligning them appropriately with AHLA events, committees and communications, Connect and collaborate with the GA and MarCom team to enhance member relationships
Timeline
Patient Access Coordinator
Weill Cornell Presbyterian
03.2021 - Current
Shift Supervisor
CityMD Urgent Care
10.2019 - 03.2021
Food Service Manager
Highbridge Woodycrest Center
05.2018 - 07.2019
Front Desk Agent
Newport Beachside Hotel & Resort
01.2016 - 05.2017
Customer Service Supervisor
Best Buy
10.2015 - 02.2016
Bachelor of Science - Hospitality Management
Johnson & Wales University
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