Niki Sherer
Weston,FL
Summary
Dedicated and personable professional with over three years of experience in customer service and hospitality. Proven ability to communicate effectively, stay attentive to customer needs, and thrive in fast-paced, high-stress environments. Experienced in cashiering, food service, and front-of-house operations, including roles as a waiter and busser. Known for maintaining a positive attitude, strong work ethic, and commitment to creating excellent guest experiences. Eager to bring my strong interpersonal skills and service-focused mindset to a professional setting at Bonaventure golf club
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
La Torretta Ristorante
Weston, FL
10.2025 - Current
- Resolved customer complaints efficiently, maintaining a positive store environment.
- Processed transactions accurately using POS systems while ensuring compliance with company policies.
- Collaborated with team members to streamline operations and improve service delivery.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing service flow.
Busser
La Torretta Ristorante
Weston, FL
10.2025 - Current
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions accurately using POS systems while ensuring compliance with company policies.
- Collaborated with team members to streamline operations and improve service delivery.
Construction Worker
Ar General Construction
Miami, FL
06.2023 - 09.2025
- Followed safety protocols to maintain a secure work environment.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
Customer Service Representative
Publix
Weston, FL
05.2023 - 03.2025
- Resolved customer complaints efficiently, maintaining a positive store environment.
- Trained new staff on customer service protocols and operational procedures for consistency in service quality.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Publix
Weston, FL
10.2022 - 03.2025
- Operated cash register, processing customer transactions efficiently and accurately.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash and credit card payments while adhering to security protocols.
Education
High School Diploma -
Western High
Davie, FL05.2025
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Problem-solving
- Complaint resolution
- Cross-selling and upselling
- Attention to detail
- Professional appearance
Timeline
Restaurant Waiter
La Torretta Ristorante
10.2025 - Current
Busser
La Torretta Ristorante
10.2025 - Current
Construction Worker
Ar General Construction
06.2023 - 09.2025
Customer Service Representative
Publix
05.2023 - 03.2025
Cashier
Publix
10.2022 - 03.2025
High School Diploma -
Western High