Niki Smith
Ellensburg
Summary
Dynamic professional with a strong work ethic and proven multitasking abilities, honed at Red Horse Diner. Expert in guest relations and operational efficiency, consistently delivering exceptional service and fostering customer loyalty. Adept at managing complex tasks and enhancing team performance, ensuring seamless operations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Restaurant Food Server
Red Horse Diner
Ellensburg
05.2019 - 05.2024
- Calculated daily end of day sales
- Key holder of facility & office
- Greeted and accommodated guests, building positive experience from first interaction.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Resolved customer complaints and inquiries in a timely manner.
- Prepared checks to itemize and total meal costs and sales taxes.
- Assisted with training of new staff members.
Assistant Escrow Officer
Amerititle
Ellensburg
02.2018 - 03.2019
- Opening & closing of escrow transactions
- Prepared funds distribution reports detailing amounts owed to each party involved in the transaction.
- Organized and managed all documents related to escrow transactions in a timely manner.
- Maintained accurate records of all escrow activities including deposits, disbursements and accounting information.
- Coordinated post-closing activities such as filing paperwork with local jurisdictions, issuing refunds and credits.
Activities Coordinator
Red's Fly Shop
Ellensburg
09.2016 - 02.2018
- Scheduling daily reservations for all guides on multiple activities
- Processing weekly payroll for all guides
- Handling customer account payables
- Coordinating and organizing corporate group adventures.
- Assisted in developing marketing strategies to increase attendance at events.
- Providing outstanding customer service.
Education
Associate of Arts -
Green River Community College
Auburn, WA01.1996
High School-Diploma -
Auburn High School
Auburn, WA01.1994
Skills
- Strong work ethic
- Multitasking and organization
- Effective communication
- Task prioritization
- Operational efficiency
- Order management
- Guest relations
Timeline
Restaurant Food Server
Red Horse Diner
05.2019 - 05.2024
Assistant Escrow Officer
Amerititle
02.2018 - 03.2019
Activities Coordinator
Red's Fly Shop
09.2016 - 02.2018
Associate of Arts -
Green River Community College
High School-Diploma -
Auburn High School