Alicia Smith
CHILLICOTHE,Ohio
Summary
Dedicated medical receptionist with expertise in patient scheduling, HIPAA compliance, and front desk operations. Proven track record of enhancing patient satisfaction through effective communication and problem-solving.
Detail-oriented medical receptionist with over four years of experience in front desk operations. Skilled in managing patient check-in/out processes and coordinating care delivery while ensuring HIPAA compliance. Committed to streamlining workflows to improve patient satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Courthouse Urgent Care
Washington Court House, OH
03.2022 - Current
- Managed patient check-in and check-out processes to enhance workflow efficiency.
- Scheduled appointments using electronic health record systems to optimize daily operations.
- Verified insurance information and collected patient payments to ensure accurate billing procedures.
- Assisted patients with inquiries, providing exceptional customer service in a fast-paced environment.
- Coordinated communication between medical staff and patients to streamline care delivery.
- Maintained organized patient records, ensuring compliance with HIPAA regulations for data security.
- Trained new reception staff on office protocols and software systems to improve team performance.
- Implemented process improvements that reduced waiting times and enhanced patient satisfaction ratings.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Alvis House
Re-Entry Specialist
Chillicothe, OH
09.2021 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Shift Leader
The Ranch of Opportunity
Washington Court House, OH
10.2019 - 02.2022
- Supervised daily operations to ensure efficiency and adherence to safety protocols.
- Trained and mentored new staff in operational procedures and customer service standards.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Coordinated staff schedules to optimize resource allocation and coverage during peak hours.
- Analyzed team performance metrics to identify areas for improvement and drive accountability.
- Resolved customer issues promptly, ensuring high levels of satisfaction and repeat business.
- Assisted customers promptly with inquiries or concerns while delivering a consistently pleasant experience for all patrons.
Education
High School Diploma -
Ohatchee High School
Ohatchee, AL06.1996
Skills
- Front desk operations
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Payment collection
- Patient relations
- Medical office procedures
- Inventory oversight
- Insurance verifications
- Billing support
- Customer service
Timeline
Medical Receptionist
Courthouse Urgent Care
03.2022 - Current
Alvis House
Re-Entry Specialist
09.2021 - 07.2024
Assistant Shift Leader
The Ranch of Opportunity
10.2019 - 02.2022
High School Diploma -
Ohatchee High School