Desired Job Title
Career Advisor IHousing SpecialistCase ManagerCase ManagerCase ManagerLocation Preference
RemoteHybridLocation: Round Rock, TX
Open to relocation: Yes
Open To Work
Nikia Cobbler
Case Management
Austin,TX
Work Preference
Summary
Eligibility and Case Management Specialist focused on facilitating successful client outcomes through thorough assessments and compliance verification. Proven ability to manage high-volume caseloads while providing exceptional customer service, ensuring individuals and families receive the support they need to thrive within social service programs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Career Advisor I
C2 Global Professional Services, LLC
Round Rock
07.2025 - Current
- Conduct comprehensive intake assessments to determine client eligibility for workforce and training programs, ensuring all documentation meets compliance and regulatory standards.
- Facilitated client enrollment by communicating program policies, procedures, and expectations to ensure understanding and compliance.
- Maintain accurate and timely case records through data entry in case management systems.
- Provided ongoing client support through follow-up and referrals, enhancing pathways to successful outcomes.
- Addressed and resolved client concerns, maintaining professionalism and delivering high-quality customer service.
Housing Specialist
Community Development Corporation of Long Island
Remote
06.2023 - 02.2025
- Assessed applicant eligibility for housing assistance programs by thoroughly reviewing documentation and supporting materials to ensure compliance with guidelines.
- Verified income, assets, and compliance requirements to ensure accuracy and adherence to program guidelines.
- Calculated rent subsidies and participant cost shares using financial data, including SSI, SSDI, pensions, and other income sources.
- Managed assigned caseloads and conducted regular recertifications to ensure ongoing program compliance.
- Assisted clients and landlords by clearly explaining program policies and procedures, effectively resolving concerns to enhance understanding and satisfaction.
- Maintained organized and accurate records within electronic case management systems, ensuring readiness for audits and compliance checks.
Case Manager
Salvation Army
Austin
06.2022 - 03.2023
- Assessed client needs and determined eligibility for financial assistance and social service programs, aligning support with The Salvation Army’s mission and service guidelines.
- Assisted families with childcare program enrollment and coordinated access to supportive services to promote stability and self-sufficiency.
- Maintained accurate client records through data entry in HMIS, ensuring timely compliance with program standards.
- Connected clients to community resources and partner agencies while providing compassionate, client-centered support and maintaining program requirements.
Case Manager
Tri-County Care
Long Island
02.2021 - 07.2022
- Coordinated care services and collaborated with providers to ensure continuity of care, monitoring clients' access to essential benefits such as Medicaid and Medicare.
- Managed caseloads while ensuring accurate, detailed, and compliant documentation in electronic health record systems to support client care.
- Performed client assessments to evaluate service eligibility and identify individualized care needs, ensuring alignment with program guidelines.
Case Manager
Children’s Community Service
Queens
03.2018 - 01.2020
- Maintained accurate, organized client records, ensuring compliance with program standards and regulatory requirements.
- Coordinated services and facilitated access to support programs for vulnerable populations, enhancing timely delivery of resources and continuity of care.
- Coordinated client assessments to identify needs and develop tailored support plans.
- Facilitated communication between clients and service providers for effective resource access.
- Monitored client progress and adjusted services to ensure ongoing support effectiveness.
Case Manager
Federation of Organizations
Brooklyn
10.2012 - 02.2018
- Guided clients in completing and submitting applications for public benefits, enhancing access to SSI, SNAP, and Medicaid.
- Evaluated eligibility documentation for accuracy and compliance, expediting processing of applications.
- Ensured on-time data entry and accurate reporting, maintaining compliance with program standards.
Education
Associate Degree - Sociology (Human Services)
Nassau Community College
Garden City, NYSkills
- Eligibility Determination
- Enrollment
- Client Intake
- Needs Assessment
- Caseload Management
- Workforce Program Compliance
- Case Management Software
- Documentation Review
- Budget Management
- Data Entry
- Computer Literacy
- Community Resource Coordination
- Conflict Resolution
- Customer Service
- Cross-Cultural Communication
- Assessment Techniques
- Confidential Records Management
Certification
Basic Life Support (BLS) Certified
Systems Tools
HMIS, AWARDS, CARES, Foothold, MediSked, SCHVS, Electronic Health Records (EHR), Clinical Documentation, WorkInTexas, Mainframe Systems, Microsoft Office Suite, Data Entry, Confidential Records Management
Skills
Eligibility Determination, Enrollment, Client Intake, Needs Assessment, Caseload Management, Documentation Review, Verification, Financial Calculations (Income/Benefits), Confidential Records Management, Data Entry, Case Management Software, Workforce Program Compliance, Computer Literacy, Customer Service, Conflict Resolution, Community Resource Coordination, Cross-Cultural Communication
Timeline
Career Advisor I
C2 Global Professional Services, LLC
07.2025 - Current
Housing Specialist
Community Development Corporation of Long Island
06.2023 - 02.2025
Case Manager
Salvation Army
06.2022 - 03.2023
Case Manager
Tri-County Care
02.2021 - 07.2022
Case Manager
Children’s Community Service
03.2018 - 01.2020
Case Manager
Federation of Organizations
10.2012 - 02.2018
Associate Degree - Sociology (Human Services)
Nassau Community College