Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Nikia Collins

Cedar Hill,TX

Summary

Highly-motivated leader with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Tech Review Specialist Lead

New Leaf Service Contracts
Irving, TX
10.2016 - Current
  • Provided guidance on best practices in responding to customers' inquiries.
  • Documented decisions on each claim based on research findings and applicable benefit plans.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
  • Verified claim data correctness in preparation for processing.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Conducted and documented comprehensive investigations to negotiate settlements or deny claims.
  • Reviewed history records to determine benefit eligibility for services.

Education

Technology - Home Appliance Technician

Dunwoody College of Technology
Minneapolis, MN
06-2002

Skills

  • Industry Expertise
  • Performance Analysis
  • Innovation and Creativity
  • Coaching and Mentoring
  • Report Preparation
  • Work Complaint Handling
  • Policy Interpretation

Affiliations

  • involved in multiple leadership and mentoring group
  • volunteer through my church and outreach programs

References

References available upon request.

Timeline

Tech Review Specialist Lead

New Leaf Service Contracts
10.2016 - Current

Technology - Home Appliance Technician

Dunwoody College of Technology

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Nikia Collins