Summary
Overview
Work History
Education
Skills
Timeline
Server
Nikia Gadson

Nikia Gadson

Snellville,GA

Summary

Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Red Lobster and Concord Healthcare, demonstrating exceptional customer service and a strong work ethic. My background includes improving service quality through multitasking, reducing food waste by 20%, and elevating team proficiency by training in best practices.

Overview

19
19
years of professional experience

Work History

Server

Red Lobster
01.2022 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Chilis Resturant
01.2011 - 09.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Picker Packer

Dobla Chocolate
09.2018 - 03.2021
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Picker Packer

Hire Dynamics
08.2016 - 09.2018

Picked and packed products quickly and efficiently

Cook Supervisor

Concord Healthcare & Rehab Center
09.2005 - 11.2009
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.

Education

None - Liberal Arts

Georgia Gwinnett College
Lawrenceville, GA
05.2019

None - Liberal Arts

Ocean County College
Toms River, NJ
05.1998

All - All

Lakewood High School
Lakewood Nj
06.1994

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Red Lobster
01.2022 - 12.2024

Picker Packer

Dobla Chocolate
09.2018 - 03.2021

Picker Packer

Hire Dynamics
08.2016 - 09.2018

Server

Chilis Resturant
01.2011 - 09.2014

Cook Supervisor

Concord Healthcare & Rehab Center
09.2005 - 11.2009

None - Liberal Arts

Georgia Gwinnett College

None - Liberal Arts

Ocean County College

All - All

Lakewood High School
Nikia Gadson