Results-driven professional with proven skills in customer service, active listening, and critical thinking. Committed to resolving inquiries effectively and enhancing customer satisfaction.
Work History
Customer Service Representative
2 Years 2 Months
Williams-Sonoma | 06.2024 - Current
Resolved customer inquiries and concerns through effective communication and active listening.
Exceeded performance metrics consistently, earning recognition as a top performer within a team.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Results-driven and able to create accurate, tangible solutions with minimal supervision
Sales Qualifying Associate
6 Months
Select Quote | 08.2022 - 02.2023
Managed client communications to facilitate efficient insurance quoting processes.
Collaborated with cross-functional teams to streamline workflow and enhance customer service delivery.
Utilized CRM software to track leads and optimize follow-up strategies for improved conversion rates.
Analyze data and provide feedback to management
Manager
5 Years 6 Months
Potbelly's Sandwich Shop | 12.2016 - 06.2022
Led daily operations, ensuring high standards of food quality and customer service.
Trained and mentored staff, fostering a collaborative team environment.
Implemented process improvements to enhance efficiency and reduce waste.
Developed and maintained relationships with customers and suppliers through account development.