Nikiesha Stanley
Far Rockaway,NY
Summary
Dynamic educator and phlebotomist with a proven track record at American Red Cross. Expert in classroom instruction and patient care, adept at managing IEPs while fostering engagement. Recognized for enhancing customer satisfaction through effective conflict resolution and operational efficiency. Skilled in Salesforce and committed to compliance and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Blood Collection Specialist II
American Red Cross
Springfield, NJ
11.2025 - Current
- Collected blood samples following strict safety protocols and guidelines.
- Ensured proper labeling and documentation of all blood units.
- Assisted in training new staff on blood collection procedures and safety measures.
- Maintained cleanliness and organization of collection areas and equipment.
- Monitored donor eligibility criteria to uphold compliance standards.
Kelly Services INC.
Substitute Teacher I Kelly Educational Services I
02.2019 - Current
- Deliver instruction and implement lesson plans across multiple subjects and grade levels
- Support general and special education students, including those with IEPs and 504 plans
- Maintain classroom structure and manage student behavior effectively
- Adapt teaching strategies to meet diverse academic and behavioral needs
- Collaborate with teachers and staff to ensure continuity of instruction
- Monitor student progress and provide feedback to school personnel
Store Manager in Training & Pharmacy Tech. Lead
CVS Pharmacy
Ridgefield, CT
11.2015 - 11.2018
- Collected blood samples following strict safety protocols and guidelines.
- Ensured proper labeling and documentation of all blood units.
- Assisted in training new staff on blood collection procedures and safety measures.
- Maintained cleanliness and organization of collection areas and equipment.
- Monitored donor eligibility criteria to uphold compliance standards.
Front End Manager
Bj's Wholesale Club
Whippany, NJ
11.2021 - 01.2026
- Led front-end operations to enhance customer experience and streamline checkout processes.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Collaborated with cross-functional teams to execute promotional events and sales initiatives.
Customer Support Retention Manager
AAA Club Alliance
Remote
11.2018 - 11.2021
- Developed customer retention strategies to enhance loyalty and engagement.
- Analyzed customer feedback to identify trends and improve service quality.
- Collaborated with cross-functional teams to optimize customer support processes.
- Implemented training programs for staff to improve conflict resolution skills.
- Collaborated with cross-functional teams for continuous improvement in product offerings and service quality.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY06.2016
Bachelor of Science - Criminology
Boroughs
Manhattan, NY06.2013
Skills
Classroom Instruction & Substitute Teaching – Lesson delivery, adapting for general and special education students, managing IEP/504 plans, maintaining classroom engagement
Phlebotomy & Patient Care – Blood collection, donor support, accurate documentation, maintaining sterile environment
Team Leadership & Staff Management – Supervising, training, scheduling, and coaching teams of 10 associates
Customer Service & Conflict Resolution – Handling escalated concerns, improving satisfaction, personalized support
Operations & Administrative Support – Cash handling, inventory management, reporting, workflow optimization
HIPAA & Regulatory Compliance – Ensuring privacy, medical record accuracy, safety standards adherence
CRM & Data Systems – Salesforce, EMR, Tableau, recordkeeping, performance monitoring
Communication & Collaboration – Cross-functional teamwork, mentoring, coordinating with staff, students, and patients
Problem-Solving & Adaptability – Managing fast-paced environments, adjusting methods to meet changing needs
Microsoft Office & Google Workspace – Documentation, reporting, scheduling, and administrative tasks
Certification
CPR certified
Sterile Processing Technician
Timeline
Blood Collection Specialist II
American Red Cross
11.2025 - Current
Front End Manager
Bj's Wholesale Club
11.2021 - 01.2026
Kelly Services INC.
Substitute Teacher I Kelly Educational Services I
02.2019 - Current
Customer Support Retention Manager
AAA Club Alliance
11.2018 - 11.2021
Store Manager in Training & Pharmacy Tech. Lead
CVS Pharmacy
11.2015 - 11.2018
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Bachelor of Science - Criminology
Boroughs