Nikita Conliffe
Forest Hills
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
21
21
years of professional experience
Work History
Member Service Representative
Municipal Credit Union (MCU)
New York, NY
10.2025 - Current
- Assist members with new accounts, account maintenance, debit card services, teller transactions, and consumer loan applications.
- Identify members' financial needs and recommend products and services that best fit their goals.
- Prepare complete loan applications by collecting documentation and verifying information prior to underwriting.
- Research and resolve account issues while maintaining compliance with banking regulations and credit union policies.
- Support daily branch operations by assisting on the teller line, managing lobby flow, and delivering exceptional member service.
Cash Lead / Register Complex Supervisor
Century 21 Stores
New York, NY
03.2023 - 09.2025
- Supervised front-end operations and coached cashiers to improve efficiency and customer satisfaction.
- Managed cash handling, register reconciliations, staffing support, and issue resolution.
- Partnered with management to improve workflow and deliver a positive customer experience.
Head Chocolatier / Lab Supervisor
St. Vincent Chocolate Company
St. Vincent
05.2016 - 11.2018
- Managed daily production, inventory, reporting, staff supervision, and quality control.
Digital Artist (Freelance)
XinzEditZ
07.2010 - 01.2018
- Designed custom digital artwork while managing client relationships and deadlines.
Assistant Event Coordinator
Blue Pumpkin Productions
Barbados
07.2008 - 01.2009
- Coordinated vendors, schedules, and logistics for successful events.
Customer Service Representative
Caribbean Star / Sun Airlines
St. Vincent
07.2005 - 11.2005
- Assisted customers with reservations, itinerary changes, and travel support.
Education
High School Diploma - Psychology, Programming & Business
St. Vincent and the Grenadines Community College
High School Diploma - undefined
St. Joseph's Convent Marriaqua
Skills
- Member Service
- Consumer Loan Applications
- New Account Opening
- Account Maintenance
- Teller Transactions
- Relationship Building
- Cross-Selling
- Banking Compliance
- Cash Handling
- Problem Solving
- Customer Service
- Time Management
- Attention to Detail
- Client education
- Service upselling
- Service recommendations
- Complaint resolution
- Teamwork and collaboration
Timeline
Member Service Representative
Municipal Credit Union (MCU)
10.2025 - Current
Cash Lead / Register Complex Supervisor
Century 21 Stores
03.2023 - 09.2025
Head Chocolatier / Lab Supervisor
St. Vincent Chocolate Company
05.2016 - 11.2018
Digital Artist (Freelance)
XinzEditZ
07.2010 - 01.2018
Assistant Event Coordinator
Blue Pumpkin Productions
07.2008 - 01.2009
Customer Service Representative
Caribbean Star / Sun Airlines
07.2005 - 11.2005
High School Diploma - undefined
St. Joseph's Convent Marriaqua
High School Diploma - Psychology, Programming & Business
St. Vincent and the Grenadines Community College