Nikita Davidson
Mckee
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Lead Sales Associate
Dollar General
McKee
01.2025 - Current
- Trained new staff on product knowledge and customer service techniques.
- Managed daily inventory levels to ensure stock availability and organization.
- Assisted customers with inquiries and provided solutions to enhance satisfaction.
- Oversaw cash register operations and handled customer transactions efficiently.
- Coordinated promotional displays to attract customer attention and boost sales.
- Conducted regular store audits to maintain cleanliness and safety standards.
- Developed strong relationships with customers to foster loyalty and repeat business.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Greeted customers and provided product information.
- Processed payments and returned receipts, cash, coin and cards to customers.
Store Manager
Family Dollar
Annville
12.2023 - 04.2024
- Supervised daily store operations to ensure efficient workflow and customer service.
- Managed inventory levels and organized stock for optimal product availability.
- Trained and mentored staff on best practices in retail operations and customer engagement.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
- Monitored sales performance and adjusted inventory based on customer demand trends.
- Conducted regular team meetings to communicate goals and address employee concerns.
- Ensured compliance with company policies, safety standards, and loss prevention measures.
- Collaborated with corporate teams to execute promotional campaigns effectively in-store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
Assistant Manager
Family Dollar
Mckee
09.2021 - 12.2023
- Performing daily operations: working with documentation, processing client-related paperwork, communicating with active clients and company representatives.
- Monitoring company's online collaboration system and checking for new messages or assignments.
- Monitoring work account activity. Processing assets from the work account upon provided instructions.
- Managing clients' investment requests, assisting clients with investment contracts.
- Processing assets using financial institutions and options selected by the client.
- Assisting in control and processing of the investment deals within the designated time frames.
- Collecting financial documentation and filing reports necessary to finalize each investment contract and operations associated with it.
- Acting in accordance to and under the treaty of the 'trust assets management agreement', which provides legal authorization to perform transfers on behalf of the company for company clients.
- Submitting all reports to an assigned manager in the corporate system.
- Protecting operations by keeping financial and corporate information confidential.
- Business days work schedule requirements for the probation period: (Employee local time zone)
- 9:00 AM Logging into the online back-office system and checking for new messages or assignments.
- 10:30 AM Checking for new messages or assignments.
- 11:30 AM Checking for new messages or assignments.
- 12:30 PM Checking for new messages or assignments.
- 1:30 PM Checking for new messages or assignments.
- 2:30 PM Checking for new messages or assignments.
- 3:30 PM Checking for new messages or assignments.
- 4:30 PM Checking for new messages or assignments.
- Employee compensation/benefits: For services provided, Employer will pay Employee a minimum salary of $32 per hour, paid in accordance with Employer's monthly payroll procedures.
- Employer will pay Employee a salary of $32 per hour starting from the first month of employment.
- Employer will transfer the first remuneration with the first assigned task.
- Salary payments are performed via direct deposit, ACH or Wire transfers.
- Performance Bonuses: Fixed remuneration amount is assessed by employee's Personal Manager individually for each given task or situation per Flexible Performance Bonus System.
- Employee's immediate supervisor will be responsible for evaluating performance, aptitude and compatibility with co-workers. At the end of the evaluation period, Employee will be issued a corporate package which may entitle Employee to additional benefits. In the event Employee's evaluation information indicates Employee does not qualify, employment will be terminated.
- Vacation: Employee will accrue vacation at a rate of 35 days per year. Vacation approval will be handled in accordance with the normal practices of Employer.
- Although vacations will be granted at times requested by Employee, Employer reserves the right to determine or approve the vacation time in order to ensure the efficient and orderly operation of the business. Employee is expected to use all vacation time in the year such vacation time is earned, and Employee shall not be able to accrue any vacation time in any year until the vacation time for the prior year has been fully used.
- Expenses: Employer will reimburse Employee for reasonable expenses incurred by Employee in the performance of his duties. Reimbursement will be handled in accordance with Employer's normal practices and policies.
- Conflicting employment: Employee agrees that during the time of his employment with Employer, he/she will not accept nor will he/she engage in employment, consulting or other business activity directly related to the business of the Employer.
- Confidentiality: Employee acknowledges that he/she may have access to the Employer's confidential and proprietary information. Such confidential information may include, without limitation: i) business and financial information, ii) business methods and practices, iii) technologies and technological strategies, iv) marketing strategies and other such information as the Employer may designate as confidential ('Confidential Information'). Employee agrees to not disclose to any other person (unless required by law) or use for personal gain any Confidential Information at any time during or after the termination of employment, unless Employer grants express, written consent of such a disclosure. In addition, Employee will use his/her best efforts to prevent any such disclosure. Confidential information will not include information that is in the public domain, unless such information falls into public domain through Employee's unauthorized actions.
- Non-compete agreement: Following the termination of employment, Employee agrees not to engage in any business similar to or in competition with the business of the Employer in the geographical area for a period of one month.
- Non-solicitation of employees: Employee agrees that for a period of six months following the termination of his/her employment, Employee will not induce, recruit or solicit any of the Employer's Employees to terminate their employment or enter into another employment arrangement with a third party.
- Assignment/assistance: During the course of his/her employment Employee agrees to: (I) assist Employer in obtaining copyrights, patents, or any other intellectual rights; (II) provide all pertinent information and data to Employer, (III) execute all applications, assignments and other instruments as required by Employer; and (IV) at Employer's request and expense, assist in the defense and prosecution of its intellectual rights in the Inventions.
- Other rules and policies: Employee agrees to abide by any other rules, policies or procedures as communicated by Employer that are generally applicable to Employees of Employer.
- Return of property: Upon termination of employment, Employee will return to Employer all drawings, documents, and other tangible manifestations of Confidential Information (and all copies and reproductions thereof). In addition, Employee will return any other property belonging and/or provided by Employer including without limitation: computers, office supplies and documents.
- Continuing obligations: Notwithstanding the termination of Employee for any reason, the provisions of paragraph 5, 6, 7 and 8 of this Agreement will continue in full force and effect following such termination.
- Waiver: The failure of either party to enforce any provisions of this Agreement shall not be deemed a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
- Severability: If any part or parts of this Agreement shall be held unenforceable for any reason, the remainder of this Agreement shall continue in full force and effect. If any provision of this Agreement is deemed invalid or unenforceable by any statute, ordinance or court of competent jurisdiction, and if limiting such provision would make the provision valid, then such provision shall be deemed to be construed as so limited.
- Entire agreement: This Agreement constitutes the entire agreement between the Parties and supersedes any prior understanding or representation of any kind preceding the date of this Agreement. There are no other promises, conditions, understandings or other agreements, whether oral or written, relating to the subject matter of this Agreement. This Agreement may be modified in writing and must be signed by both Employee and Employer.
- Law governing agreement: This agreement shall be governed by and construed in accordance with the laws of the United States.
- Attorney's Fees and Costs: If any legal action is necessary or brought in any court or arbitration proceeding, to enforce or interpret the terms of this agreement, the prevailing party shall be entitled to reasonable attorney's fees, costs, and necessary expenses, in addition to any other relief to which such party may be entitled. This provision shall be construed as applicable to the entire contract.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Coordinated inventory management and ensured stock availability on shelves.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Implemented visual merchandising strategies to optimize product displays.
- Conducted regular safety inspections and maintained a clean store environment.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
CNA
Signature HealthCARE
Annville
04.2016 - 11.2016
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents and staff.
- Documented patient progress and communicated effectively with families.
- Supported recreational activities to enhance patient engagement and well-being.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Floor Associate
Save A Lot
McKee
10.2013 - 04.2016
- Assisted customers with product selection and answered inquiries.
- Organized merchandise displays to enhance store presentation.
- Stocked shelves and ensured products were fresh and available.
- Maintained cleanliness of sales floor and checkout areas.
- Collaborated with team members to restock items efficiently.
- Provided excellent customer service to create a welcoming environment.
- Restocked shelves as needed throughout the day.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with locating merchandise in the store.
- Received shipments of new merchandise and distributed items to appropriate locations.
- Maintained high standards of customer service during all interactions.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Cleaned work areas regularly including sweeping floors and emptying trash bins.
- Assisted with unloading trucks when necessary.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Adhered to all safety regulations when handling products and equipment.
- Operated machinery such as pallet jacks or forklifts in accordance with safety protocols.
Education
High School Diploma -
Jackson County High School
McKee, Kentucky06-2014
Some College (No Degree) - Nursing
Somerset Community College
London, KYSkills
- Customer service
- Inventory management
- Employee training
- Visual merchandising
- Cash handling
- Team building
- Conflict resolution
- Store operations
- Product knowledge
- Safety compliance
- Relationship building
- Time management
- Problem solving
- Team leadership
- Staff supervision
- MS office applications
- POS system
- Goal oriented
- Customer care
- Sales transaction processing
- Friendly and outgoing
- Client relationship building
- Pricing and labeling
- Cash handling accuracy
- Teamwork and collaboration
- Customer needs assessment
- Inventory and stocking
- Client relationship management
- Positive customer experience
- Hospitality and accommodation
- Verbal and written communication
Agreement
09/15/21, United States, True
Employee
Nikita, Davidson, Rae, nakita.thomas2015@gmail.com, 3379 Hwy 89 N, Mckee, Kentucky, 40447, 3379 Hwy 89 N, Mckee, Kentucky, 40447, 6063085122, 6063085122
Timeline
Lead Sales Associate
Dollar General
01.2025 - Current
Store Manager
Family Dollar
12.2023 - 04.2024
Assistant Manager
Family Dollar
09.2021 - 12.2023
CNA
Signature HealthCARE
04.2016 - 11.2016
Floor Associate
Save A Lot
10.2013 - 04.2016
High School Diploma -
Jackson County High School
Some College (No Degree) - Nursing
Somerset Community College