Nikita Fortune
Iowa City
Summary
Dedicated Operations Manager with over 11 years of experience in enhancing customer satisfaction and optimizing processes for company teams. Skilled in staff training and implementing standard operating procedures that ensure consistency and efficiency. Looking to use my skills in problem solving to grow in my career.
Overview
12
12
years of professional experience
Work History
Operations Manager
The Java House and Heirloom Salad Company
01.2015 - Current
- Optimized inventory management processes to improve product availability and minimize waste.
- Executed training programs for staff enhancing service efficiency and customer satisfaction levels.
- Managed scheduling for team members enhancing labor allocation during peak hours.
- Implemented standard operating procedures to guarantee consistency in food and drink preparation and service.
- Enhanced customer satisfaction ratings by delivering attentive service, resolving issues promptly, and fostering community relationships.
Head Hostess
Village Inn Pancake House
08.2014 - 11.2015
- Managed seating arrangements to optimize guest flow and enhance dining experience.
- Trained and mentored new staff on customer service standards and operational procedures.
- Coordinated with kitchen and waitstaff to ensure timely food delivery and service efficiency.
- Developed strategies to improve guest satisfaction scores through feedback analysis.
Education
Art, Language
Des Moines Area Community College
Ankeny, IASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- MS office
- Process improvement
- Health and safety compliance
- Delegation
Timeline
Operations Manager
The Java House and Heirloom Salad Company
01.2015 - Current
Head Hostess
Village Inn Pancake House
08.2014 - 11.2015
Art, Language
Des Moines Area Community College