Senior IT Specialist with 10 years of comprehensive experience in delivering robust IT solutions across diverse environments. Proven expertise in user support, server management, and asset management. Adept at managing complex IT infrastructures, providing exceptional service and maintenance. A strong background in both information technology and hardware repair. Passionate about leveraging technology to solve problems and improve user experiences.
A personal venture started during college, providing IT and hardware installation/repair services to home users and small businesses in Maryland. Most responsibilities included hardware deployment and configuration, with more advanced projects (like office network configuration) appearing further in the venture. Later, offered custom computer building services to great success, with productivity hardware being the main focus. After moving to New York, work pivoted to assisting residents and small business in Manhattan and Brooklyn
Focused on hardware repair, data transfer and recovery. Responded to house calls and maintained hardware for small businesses. Assisted local school district with all repair needs
Member of a specialized IT repair technician group responsible for hardware-related emergencies on campus. Provided repair services in classrooms, auditoriums, and at events. Other responsibilities included networking, hardware maintenance, and replacement. Named employee of the month for 12 out of 27 months working there