Nikita Rucker
Layton
Summary
Experienced customer service coordinator with a strong background in problem-solving and collaboration. Track record of enhancing service delivery through effective quality assurance practices. Dedicated to maximizing customer satisfaction and streamlining operational processes.
Overview
12
12
years of professional experience
Work History
Customer Service Coordinator
Creative Catalyst
Layton
11.2025 - Current
- Managed customer inquiries through phone and email communications.
- Monitored customer feedback to identify areas for improvement in services.
- Worked with sales teams to understand processes and enhance after-sales support.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Monitored documentation procedures to maintain consistent policies and current records.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
Pharmacy Scheduler
Rite-Aid Pharmacy
Layton
07.2016 - 11.2025
- Coordinated with pharmacists to align schedules with prescription processing needs.
- Assisted customers with resolving payment issues by researching possible solutions or referring them to appropriate resources.
- Reviewed patient profiles for contraindications or potential adverse reactions when filling prescriptions.
- Monitored medication inventory levels to ensure adequate supplies were available at all times.
- Provided customer service to patients and answered inquiries regarding medications and insurance coverage.
- Verified insurance coverage prior to filling prescriptions for customers to ensure proper reimbursement of services rendered.
- Processed incoming prescriptions by verifying accuracy of information on the prescription form before entering it into the computer system.
- Maintained accurate patient records and updated electronic medical records as needed.
- Assisted customers with prescription inquiries and medication information.
- Processed prescription orders efficiently using pharmacy management software.
- Handled customer complaints calmly and professionally to ensure satisfaction.
- Verified patient information for accuracy during prescription fulfillment processes.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Provided excellent customer service by responding to inquiries in a timely manner.
Customer Service Representative
Western Athletic Supply
Layton
03.2014 - 06.2016
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Environmental, Health, And Safety
Columbia Southern University
Orange Beach, AL05-2028
Skills
- Customer service excellence
- Problem resolution
- Communication skills
- Team collaboration
- Call flow optimization
- Logistics management
- Retail expertise
- Quality assurance
Timeline
Customer Service Coordinator
Creative Catalyst
11.2025 - Current
Pharmacy Scheduler
Rite-Aid Pharmacy
07.2016 - 11.2025
Customer Service Representative
Western Athletic Supply
03.2014 - 06.2016
Bachelor of Science - Environmental, Health, And Safety
Columbia Southern University