Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
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Nikita Thompson

Jackson,MS

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Travel Consultant

American Express
Jackson, MS
09.2022 - 04.2024
  • Provided customers with detailed information about travel destinations and packages.
  • Developed customized travel plans to meet customer needs and preferences.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Resolved any issues related to travel plans and services.

Customer Service Representative

Conduent
Madison, Mississippi
09.2018 - 09.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Front End Cashier

Walmart
Richland MS, MS
12.2017 - 12.2018
  • Greeted customers warmly and asked if they needed help.
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Verified customer purchases with valid identification.
  • Assisted customers in locating items throughout the store.
  • Provided accurate change to customers when making transactions.
  • Balanced out cash drawer at the end of each shift.

Teller

Members Exchange Credit Union
Ridgeland, Mississippi
02.2017 - 09.2018
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.

Customer Service Representative

Xerox
Madison
07.2015 - 02.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Wingfield High School
Jackson, MS
05-2012

Some College (No Degree) - Education

Hinds Community College
Raymond, MS

Skills

  • International reservations
  • Travel Arrangements
  • Regulations and compliance
  • Hotel Accommodations
  • Retail Sales
  • Appointment Scheduling
  • Product Knowledge
  • Inbound and Outbound Calling
  • Customer Service
  • Cash Handling
  • Drawer balancing
  • Cash counting
  • Product Upselling
  • Payment Processing

Technical Skills

  • Computer
  • Microsoft Office
  • Excel
  • PowerPoint

Timeline

Travel Consultant

American Express
09.2022 - 04.2024

Customer Service Representative

Conduent
09.2018 - 09.2022

Front End Cashier

Walmart
12.2017 - 12.2018

Teller

Members Exchange Credit Union
02.2017 - 09.2018

Customer Service Representative

Xerox
07.2015 - 02.2017

High School Diploma -

Wingfield High School

Some College (No Degree) - Education

Hinds Community College

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Nikita Thompson