Nikita Thomsen
Napa,CA
Summary
Manager with over 12 years of extensive expertise in retail operations, excelling in sales growth, inventory management, and effectively streamlining store processes. Demonstrates a visionary approach to leveraging innovative strategies that enhance customer loyalty and streamline operations. A motivated and empathetic leader known for fostering strong team dynamics for optimal performance in a healthy, inclusive and sustainable workplace.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Leader / Manager
Walgreens
03.2024 - Current
- Oversee all store operations, including sales, customer service, inventory management, and staff scheduling
- Maintain high standards of customer care by promptly resolving escalated issues and ensuring mutual satisfaction
- Conduct regular store audits to ensure compliance with company policies, procedures and expectations
- Pioneer new approaches to visual merchandising, boosting store appeal and sales performance
Professional Caretaker
Options3
12.2014 - Current
- Deliver care focused on client wellbeing, meal preparation, and maintaining clean living environments
- Assist clients with transportation, appointments, and shopping while addressing their personal needs
- Manage hygiene assistance and other personal care tasks
Manager / Spa Attendant
Napa Valley Massage & Wellness
02.2018 - 04.2022
- Managed all aspects of spa operations, including scheduling, staff relations, and customer service
- Handled reception duties, including telephone sales, appointment bookings, and client care
- Maintained cleanliness of the facility, ensuring a relaxing environment for guests
- Managed inventory, including sanitizing and restocking supplies as needed
In-Home Care Provider
On My Own Independent Living Services
09.2016 - 01.2021
- Provide comprehensive in-home care, including meal planning, preparation, and household maintenance
- Support clients and their families with transportation to appointments, grocery shopping, and other activities
- Assist clients with personal hygiene, laundry, and daily living needs
Store Manager
Garage Ink Studios
04.2013 - 06.2018
- Performed all managerial duties, including scheduling, staff management, and client relations
- Responsible for reception duties, including telephone sales, appointment bookings, and client education
- Maintained a clean and organized facility, ensuring a professional and welcoming environment
- Managed inventory, including sanitation of equipment and supplies
Education
CNA TRAINING -
Napa Valley College
01.2025
High School -
Napa High School
Napa, CA06.2012
Skills
- Financial Report Writing
- Administrative Experience
- Alzheimer's Care
- Growth Mindset
- Payroll
- Leadership
- Nonviolent Crisis Intervention
- Creative Problem Solving
- Team Motivation
- Excellent Written and Verbal Communication
- Medication Administration
Certification
- Food Handler Certification
- First Aid Certification
- CPR Certification
- Nonviolent crisis intervention
- Blood borne pathogen certification
Timeline
Shift Leader / Manager
Walgreens
03.2024 - Current
Manager / Spa Attendant
Napa Valley Massage & Wellness
02.2018 - 04.2022
In-Home Care Provider
On My Own Independent Living Services
09.2016 - 01.2021
Professional Caretaker
Options3
12.2014 - Current
Store Manager
Garage Ink Studios
04.2013 - 06.2018
CNA TRAINING -
Napa Valley College
High School -
Napa High School
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