Nikita Tucker
Oklahoma City,OK
Summary
Detail-oriented professional with experience in guest services, reservations, payment processing, and account maintenance. Skilled in resolving concerns, managing multiple systems, and delivering accurate, friendly support in busy environments. Focused on improving customer satisfaction and keeping operations organized.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Amazon
Oklahoma City, Oklahoma
08.2026 - 10.2026
- Picked customer orders efficiently using handheld scanners, ensuring accurate order fulfillment.
- Unloaded trailers and organized products at workstations for streamlined order processing.
- Followed safety procedures and maintained clean work areas.
- Filled orders according to established standards while maintaining quality and accuracy.
Guest Service Representative
Hyatt
Omaha, Nebraska
01.2022 - 06.2025
- Promoted guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Delivered exceptional service through active engagement, effective listening, and strong interpersonal skills.
- Resolved customer complaints professionally to encourage satisfaction and loyalty.
- Addressed customer concerns with empathy and attention to detail.
- Promoted loyalty programs and special offers to enhance guest retention.
- Answered incoming calls and assisted guests with reservations and general inquiries.
- Processed payments for room charges, taxes, and other incidental expenses.
- Managed multiple systems while maintaining accurate customer information and records.
Appointment Scheduler
Dynamic BDC
Farmington, Michigan
06.2020 - 12.2021
- Scheduled appointments for sales teams through inbound and outbound calls.
- Confirmed appointment details with clients by phone, text, and email.
- Updated calendars for customer visits, follow-ups, and service coordination.
- Rescheduled appointments based on client availability and team coverage.
- Resolved scheduling conflicts through effective communication and time management.
- Coordinated appointment scheduling across multiple teams, including rescheduling and canceling appointments.
- Made follow-up calls to confirm scheduled appointments.
- Recorded customer information in CRM systems and updated lead statuses.
Fulfillment Associate
Amazon
Oklahoma City, Oklahoma
09.2019 - 06.2020
- Collaborated with team members to ensure timely and accurate order fulfillment.
- Processed inventory and customer orders while meeting quality standards.
- Loaded items onto pallets and containers for shipment and delivery.
- Operated powered industrial equipment while following safety procedures.
- Maintained clean work areas to promote safety, efficiency, and accident prevention.
Education
High School Diploma -
John Marshall High School
Oklahoma City, OK05-2005
Langston University
Langston, OKRose State College
Oklahoma City, OKSkills
- Customer Service
- Data Entry
- CRM Software
- Appointment Scheduling
- Payment Processing
- Inbound and Outbound Calls
- Verbal Communication
- Attention to Detail
- Multitasking
- Problem-Solving
- Live Chat Systems
- Sales Strategies
- Order Fulfillment
- Shipping Procedures
- Warehouse Safety
- Typing: 45 WPM
Timeline
Fulfillment Associate
Amazon
08.2026 - 10.2026
Guest Service Representative
Hyatt
01.2022 - 06.2025
Appointment Scheduler
Dynamic BDC
06.2020 - 12.2021
Fulfillment Associate
Amazon
09.2019 - 06.2020
High School Diploma -
John Marshall High School
Langston University
Rose State College