Summary
Overview
Work History
Education
Skills
Timeline
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Nikita White

Jacksonville,FL

Summary

Proven leader with a track record of enhancing customer satisfaction and fostering repeat business at BJs Restaurants Inc. Skilled in customer relationship management and problem-solving who excels in delivering personalized service and financial advice. Demonstrated expertise in cash management and corporate communications, significantly improving client relationships and operational efficiency. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.

Overview

18
18
years of professional experience

Work History

Bartender Supervisor

Bjs Restaurants Inc
06.2021 - Current
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.

Financial Services Representative (Remote)

Sykes Enterprises, Incorporated
01.2019 - 02.2023
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Increased client satisfaction by providing tailored financial advice and investment recommendations.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.

Customer Support Specialist

Bank of America
12.2009 - 04.2019
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed approximately 50-70 high volume inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Sales Associate

T-Mobile
03.2006 - 09.2010
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor of Arts - Business Administration

St. Johns River State College
Palatka, FL
01.2021

High School Diploma -

Orange Park High School
Orange Park, FL
05.2004

Skills

  • Data entry
  • Organizational and time management skills
  • Corporate communications
  • Problem solving
  • Customer service
  • Attention to detail
  • Customer Relationship Management
  • Cash Management
  • Financial Services

Timeline

Bartender Supervisor

Bjs Restaurants Inc
06.2021 - Current

Financial Services Representative (Remote)

Sykes Enterprises, Incorporated
01.2019 - 02.2023

Customer Support Specialist

Bank of America
12.2009 - 04.2019

Sales Associate

T-Mobile
03.2006 - 09.2010

Bachelor of Arts - Business Administration

St. Johns River State College

High School Diploma -

Orange Park High School

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Nikita White