Nikita Williams
Tupelo,MS
Summary
Proven multitasker and team collaborator, I excelled at Dodges by enhancing customer satisfaction and streamlining operations, ensuring smooth shift transitions. Skilled in customer service and effective time management, I implemented cost-saving strategies and trained staff, significantly improving efficiency and the customer experience.
Overview
3
3
years of professional experience
Work History
Host/hostess
Dodges
03.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Testing Parts
Okin
02.2021 - 02.2022
- Maintained clean and organized cart storage areas for enhanced customer experience and staff functionality.
- Implemented cost-saving measures by optimizing use of available carts and resources.
- Collaborated with other department managers to ensure seamless store operations.
- Trained new employees on proper cart handling techniques and safety protocols.
- Coordinated with vendors for timely delivery of replacement parts, minimizing downtime due to damaged equipment.
Education
High School Diploma -
Tupelo High School
Tupelo, MS05.2012
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Languages
English
Full Professional
Timeline
Host/hostess
Dodges
03.2022 - Current
Testing Parts
Okin
02.2021 - 02.2022
High School Diploma -
Tupelo High School
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