Nita Castro

• Managed guest greetings, guaranteeing timely access to menus and support for additional needs.
• Maintained knowledge of menu items, specials, and promotions to enhance guest experience.
• Collaborated with kitchen staff to facilitate timely food preparation and delivery.
• Monitored dining area for cleanliness, organization, and optimal guest comfort throughout shifts.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.

• Delivered feedback on market conditions, goal attainment, and performance appraisals to inform strategy.
• Partnered with leadership to assess marketing and communication needs for team and stakeholders.
• Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
• Managed warehouse orders/deliveries

• Managed reservations by phone and walk-in, balancing scheduling demands with kitchen output to prevent overbooking.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Coordinated work tasks and activities of dining room personnel, ensuring prompt and satisfactory service to patrons.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain a welcoming appearance.

• Operated POS system for efficient order placement, bill management, and processing of complimentary items.
• Built strong relationships with regular customers to enhance loyalty and repeat business.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Created welcoming atmosphere for guests as first point of contact, contributing to positive dining experience.

• Managed customer, team, and business needs simultaneously, ensuring prompt service and accuracy.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Kept bar presentable and well-stocked to meet customer needs.
• Maintained a clean and stocked bar to enhance customer experience.
• Crafted custom drink orders by measuring and mixing ingredients precisely.
• Verified drinking age requirements of customers by carefully reviewing photo identification.

Trained skin specialist

Spa Coordinator

Waxing and Facials

Body Treatments

Dermaplane