Nikitia Romes
2305 Bay Area BLVD ,TX
Summary
Dynamic and results-oriented Manager with a proven track record of ownership and initiative, consistently exceeding company expectations through a strong work ethic and commitment to excellence. Adept at fostering productive working relationships that enhance team collaboration and drive performance in fast-paced, deadline-driven environments. Skilled in managing goals and facilitating team development, with a history of thriving in team-oriented settings that prioritize collective success. Passionate about leveraging leadership abilities to inspire teams and achieve outstanding results.
Overview
11
11
years of professional experience
Work History
Operations Manager
SP Plus
Houston Tx
04.2025 - Current
- Evaluates staff performance, serves disciplinary notices
- Manage the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.
- Manage parking operations in order to ensure that incoming customers are served efficiently and properly.
- Manage two airport garage totaling 1000 spaces.
- Inspects grounds, facilities and equipment to ensure safe and proper working conditions and to determine necessity of repairs or maintenance. Initiates corrective actions as needed.
- Coordinates and manages routine maintenance projects as well as special projects related to facility improvements.
- Coordinates facility openings/closings and determines staffing requirements to accommodate work being done while ensuring desired service levels.
- Streamlined operations by implementing process improvements and reducing inefficiencies across multiple departments.
School Bus Driver
Grapevine/Colleyville ISD
Grapevine, TX
10.2023 - 06.2024
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Verified that all passengers were seated before operating the bus.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Assisted with loading and unloading of passengers as needed.
- Reported student behavior incidents promptly to the appropriate personnel.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Performed pre-trip inspections of the bus according to established procedures.
- Communicated effectively with parents regarding student transportation issues.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
Cargo Operations Supervisor
Dnata, The Emirates Group
Grapevine, TX
07.2021 - 10.2023
- Maximized overall team productivity by providing effective motivation and training.
- Ensured adherence to regulatory and company policies, resulting in increased workplace safety and preparedness.
- Implemented and optimized standard practices, resulting in enhanced operational performance and reduced labor expenses.
- Supported and advocated for ideas in line with business objectives, resulting in positive outcomes.
- Achieved high accuracy in processing inbound and outbound shipments through proficiently managing inventory processes and directing associate teams.
- Managed the daily activities of loading and unloading outbound trailers, replenishing pallets, and overseeing inventory management while supervising a team of workers.
- Facilitated associate focus groups, conducted team meetings, addressed concerns or issues, garnering valuable suggestions while promoting positive relations among team members and management.
- Monitored supply chain and managed logistics functions for company.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Provided training sessions for new employees, emphasizing the significance of adhering to customer service standards and following proper protocols.
- Supported the recruitment, hiring, and training processes for team members.
- Monitored and managed employee attendance and punctuality, promptly addressing recurring issues to discourage long-term habits.
- Identified unique skills in each employee and initiated a specialized mentoring program to strengthen weak areas.
- Assisted with handling challenging clients, ensuring high-quality customer service while supporting team members.
Operations Manager
GAT
Dallas, TX
05.2018 - 09.2022
- Assigned vacant shifts to new hires, participated in employee disciplinary measures, and ensured counseling was documented
- Consistently upheld safety policies and procedures, fostering favorable working conditions across the entire operation.
- Contributed to safety meetings, team meetings, and other airport forums.
- Managed staffing needs and ensured adequate coverage on a daily basis
- Adept at effectively using computers and ensuring high-quality customer satisfaction.
- Maintained a safe work environment through enforcement of safety protocols and policies
- Maintained a high level of responsibility for overall operations.
- Managed activities to create a secure workplace for staff members, all while maintaining high-speed and effective operations
- Addressed and resolved customer concerns, implementing policy adjustments to better meet dynamic demands.
- Demonstrated superior leadership capabilities and exceptional problem-solving acumen to enhance team efficiency and improve workflow coordination.
- Collaborated with the management team to establish clear division of responsibilities.
- Maintained well-organized production areas, minimizing the risk of violations or inefficient layouts that could cause work delays.
- Led the team with a defined vision to achieve outstanding results.
- Conducted performance evaluations and provided targeted coaching and training to enhance employee skills.
Planner Supervisor
Quantem Aviation Services
Dallas, TX
04.2018 - 12.2020
- Managed logistics of outbound mail for flights
- Coordinated pickup and delivery of mail
- Ensured efficient scanning operations
- Completed and submitted daily and weekly reports.
- Established clear and concise communication channels with Airlines personnel
- Efficiently managed retrieval and entry of information from customer and Quantem computer based systems
- Managed and organized essential documentation
- Guided strategic planning and future project efforts with strong technical expertise.
- Ensured efficiency by making necessary adjustments to meet changing demands.
Airline Customer Service Manager
Flight Services & Systems, Inc
Dallas, TX
02.2018 - 11.2019
- Proof of security screening for bags and cargo
- Proof that all cargo adheres to the government and airline regulations
- Paperwork for turnaround (will help determine any delays if necessary)
- Crew member paperwork (security forms, crew names, or customs paperwork for incoming cargo or passengers)
- Performs the pre-flight duties as the cabin crew prepare for the flight
- Provides the pilot with the advised route for an individual flight
- Assesses weather reports and informing the pilot of any hazards
- Makes checks on aircraft maintenance issues
- Reviews aircraft weight, fuel loads and cargo loads
- General duties to ensure the aircraft is safe and ready to fly
- Reports to air traffic control and airport staff about departure times, and after departure, providing reports on aircraft status and predicted arrival times.
Customer Service Manager
Walmart SuperCenter
Mansfield, TX
07.2015 - 03.2018
- Supervisor Personal Shopper10-25ppl
- Picking items within the store that online orders purchasers place
- Quality control
- Responsible for managing a cash draw in Walmart Department Store
- Customer Service/Money Center Money Gram
- Managed the needs/requirements of high revenue commercial accounts with a diverse customer population
- Solved billing problems and handled customer inquiries
- Cooperative and enthusiastic
- Responsible for managing all the credit card and cash transactions in
- Department store environment
- Handled high volume sales successfully
- Responsible for balanced cash draw at close of shift
Education
High School Diploma -
James Bowie
Arlington, Tx06-2005
Skills
- Customer Service
- Key Holder
- Logistics
- Applied Behavior Analysis
- Microsoft Office (10 years)
- Records Organization and Management
- Performance Monitoring and Evaluation
- Management Training
- Focus and Follow-Through
- Operational Efficiency and Safety
- Administrative Management
- Operations Management
- Processes and procedures
- Process Monitoring and Improvement
- Complex Problem-Solving
- Employee Motivation
- Policy Enforcement
- Inventory Control
- Schedule development
- Staff Management
Timeline
Operations Manager
SP Plus
04.2025 - Current
School Bus Driver
Grapevine/Colleyville ISD
10.2023 - 06.2024
Cargo Operations Supervisor
Dnata, The Emirates Group
07.2021 - 10.2023
Operations Manager
GAT
05.2018 - 09.2022
Planner Supervisor
Quantem Aviation Services
04.2018 - 12.2020
Airline Customer Service Manager
Flight Services & Systems, Inc
02.2018 - 11.2019
Customer Service Manager
Walmart SuperCenter
07.2015 - 03.2018
High School Diploma -
James Bowie