NIKITTA RENÉ N JOHN
Columbia,MD
Summary
Oversaw administrative functions to enhance operational efficiency. Cultivated relationships with stakeholders to drive collaboration and support organizational goals. Developed communication strategies to improve information flow across departments.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Clinical Administrative Coordinator
Anne Arundel Medical Center / Luminis Health
01.2026 - Current
- Expertly managed appointments for healthcare providers and staff facilitating seamless patient admissions particularly in high-pressure emergency departments environment.
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Supported billing processes by verifying insurance information and processing claims efficiently.
- Facilitated communication between clinical staff and patients to improve service delivery.
- Developed training materials for new administrative staff, promoting consistency in operations.
- Implemented process improvements that reduced administrative errors and enhanced patient satisfaction.
- Led initiatives for streamlining office procedures, resulting in improved workflow efficiencies across departments.
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Coordinated schedules with patients and facility calendar.
Patient Service Coordinator
Doctors Community Medical Center
10.2024 - Current
- Obtain and process patient demographic, insurance, and medical information with 98% accuracy in medical record creation. Maintain Real Time Insurance eligibility messages, including adding, removing, correcting, and terminating coverages.
- Ensure patients are provided with necessary regulatory information (i.e. HIPAA, Patient Rights Brochure, IMM, NOOS, ABN, etc.)
- Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to: Epic-based applications, Meditech applications, administrative applications (i.e. Outlook, AAMC Intranet, Active Staffer, TimePC, etc.), and necessary online applications (i.e. IXT Copay Collections).
- Independently prioritizes PAR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet standards for performance and productivity within departmental deadlines.
- Communicate financial responsibilities to patients and collect funds, accordingly.
- Answer phone courteously and professionally, and as per department guidelines.
- Identify insurance verification issues and take necessary steps to resolve them and/or inform patients of options, including but not limited to financial assistance information.
- Clearly and professionally communicate to internal and external customers, including (but not limited to), clinical staff, coworkers, administration, and other outside departmental staff.
- Work collaboratively with and under the direction of the assigned shift coordinator.
Contract Scheduler
Advance Radiology
06.2025 - 12.2025
- Facilitated efficient scheduling of MRI, ultrasound, X-ray, and mammogram appointments to enhance resource utilization.
- Engaged with healthcare providers to streamline appointment scheduling and enhance overall patient satisfaction.
Area Sales Manager – (Business Development Associate)
Acima Leasing, Bob’s Furniture, PC Richards
01.2018 - 09.2023
- Administrative and Operational Duties
- Used Google Meet to schedule meetings with over 50 managers ensuring sales force numbers, and Web-leads were in line with company’s projections.
- Provided information to customers regarding lease-to-own transactions, pricing options, contracts and benefits.
- Responded to phone, email and in person inquiries
- Supervised, train and assist store employees on new/current Customer Account Accounts Activation.
- Prepared rejection, and approval letters
- Monitored month-to- month sales goals, customer records and orders.
- Solved issues associated with customers’ accounts needs that require adjustment.
- Monitored email sales leads, and check sales associate reports for declined credit applications.
- Updated previous day sales based on any changes that may have occurred in the approval process
- Informed customers about promotions and deals.
- Accounting and Finance Duties
- Reconciled invoices to payments, create and updates spreadsheets to reflect balances.
- Generated daily/weekly - sales reports, revenue reports, bonus calculation reports.
- Supervisory and Managerial Duties
- Developed and maintained schedules for employees and promotions centered on holiday sales and other cycles.
- Screened resumes, schedule interviews, conduct interviews, prepare job offer letters, assist with onboarding (employee IDs, update company software with new hire information).
- Supervised 10 sales associates across 5 stores.
- Provided performance and attendance reports to District Manager.
Assistant Sales Manager
Macy’s
09.2015 - 01.2018
- Processed merchandise returns, exchanges, issued receipts, credits and change due to customers.
- Assisted customers by providing information to resolve issues.
- Performed inventory audits, stocked shelves and replenished inventory.
- Trained new associates in all cash register responsibilities including balancing, handling customer purchases etc.
- Established/ identified prices of goods and tabulate final prices.
- Oversaw product recalls.
- Ensured customers were happy with their services or purchases.
Education
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD06.2026
Project Management Certificate - undefined
01.2024
Skills
Achieved increased productivity by facilitating training on Microsoft Office Suite Enhanced operational efficiency through effective use of credit software Improved customer engagement by optimizing the Acima leasing portal experience Elevated data management practices by leveraging Salesforce capabilities Streamlined project workflows through effective utilization of the Epic portal
Accomplishments
Member of National Society of collegiate scholars
Certification
Project management
Timeline
Clinical Administrative Coordinator
Anne Arundel Medical Center / Luminis Health
01.2026 - Current
Contract Scheduler
Advance Radiology
06.2025 - 12.2025
Patient Service Coordinator
Doctors Community Medical Center
10.2024 - Current
Area Sales Manager – (Business Development Associate)
Acima Leasing, Bob’s Furniture, PC Richards
01.2018 - 09.2023
Assistant Sales Manager
Macy’s
09.2015 - 01.2018
Project Management Certificate - undefined
Bachelor of Science - Human Resources Management
University of Maryland Global Campus