NIKIYA ARTIS
Dallas,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Kaiser Permanente
11.2021 - Current
- Demonstrate superior member services and professionalism at all times
- Work to resolve any issues/concerns in order to retain loyal business and increase client satisfaction
- Proficiently navigate through assigned systems and displayed thorough knowledge of Medicare policies and procedures
- Advise clients of benefits and eligibility, while managing requests and prioritizing deadlines
- Quality check all documents for accuracy and data integrity
- Effectively communicate with staff/management to ensure quality of work performed
- Work to retain members and strictly adhere to HIPPA requirements in order to maintain privacy
- Document all interaction for easy follow-up
- Attend all trainings and meetings for professional development
- Meet/exceed all key performance metrics as established by the organization.
Customer Service Representative
Maytronics
04.2021 - 10.2021
- Executed daily operations of bending conduit, wiring light fixtures, and participating in electrical based projects, installed lighting, electrical outlets, and circuit breakers, hooked up appliances for power and installed new lighting and ceiling fans
- Replaced faulty circuit breakers, fuses, switches, electrical and electronic components, or wire
- Performed duties such as running electrical wire in commercial and non-commercial environments
- Responsible for installing, replacing and testing newly installed switch boxes and electrical outlets
- Performed preventive maintenance and troubleshooting when necessary
- Helped manage and maintained the work areas to ensure a safe and non-hazardous work area for all the trainees.
Import Specialist
Hapag-Lloyd
05.2019 - 12.2020
- Assisted customs broker in identifying discrepancies with customs manifestations and entries, that would impact the availability of cargo arriving, leading to possible fines.
- Successfully navigated day to day operations, assisted with regulatory requirements and proper documentation; advised customers of custom clearances and exams for shipments as needed in a timely manner.
- Consistently cultivated and maintained excellent customer service for both internal and external clients.
- Verified ownership and entitlement of goods through research of bill of lading.
- Reduced company's liabilities through long stay reports, last free day reminders and customs notifications.
Sales Representative Manager
AutoNation Toyota
02.2018 - 07.2019
- Provided each customer with the highest levels of service and satisfaction at all times
- Facilitated meetings for professional development and updates on process
- Responsible for on-the-job training of new staff and serve as subject matter expert to current staff
- Proficient use of company software to process payments and track orders
- Collected customer payments and fulfilled client needs
- Provided quality professional customer service while meeting/exceeding company standards of operations
- Completed all assignments accurately despite large workload
- Maintained accurate documentation of customer interaction into system.
Customer Service Representative
Overby-Seawell
02.2017 - 02.2018
- Answered incoming calls, responded to inquiries, and routed calls to the appropriate areas
- Supported other representatives, meeting/exceeding all key performance metrics as established
- Documented member and client communications in assigned systems
- Obtained the appropriate underwriting approval and completed application for coverage.
Customer Service Representative
The Home Depot Store Support Center
08.2013 - 08.2016
- Answered incoming calls, responded to inquiries, and routed calls to the appropriate areas
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently
- Used creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records
- Provided effective and timely resolutions for customers and deliver personalized recommendations for the latest products and services
- Answered member and customer inquiries thoroughly, by researching, locating, and providing accurate information via various communications platforms
- Promoted additional services by recognizing opportunities to up-sell and explain new features and products
- Assisted customers in any way possible to make Home Depot processes, procedures, and resources clear and easy to use and understand.
Education
High School Diploma -
New Fellowship High School
Property & Casualty Insurance Certification - undefined
Skills
- Microsoft Office Time Management
- Customer Service Administrative Support Client Relations
- Training and Development Regulatory Compliance CRM Written/Verbal Communication Skills
- Quality Control Technical Support Data Integrity
- Task Management Key Performance Metrics Account Management
- Insurance Key Performance Metrics
Timeline
Member Service Representative
Kaiser Permanente
11.2021 - Current
Customer Service Representative
Maytronics
04.2021 - 10.2021
Import Specialist
Hapag-Lloyd
05.2019 - 12.2020
Sales Representative Manager
AutoNation Toyota
02.2018 - 07.2019
Customer Service Representative
Overby-Seawell
02.2017 - 02.2018
Customer Service Representative
The Home Depot Store Support Center
08.2013 - 08.2016
High School Diploma -
New Fellowship High School
Property & Casualty Insurance Certification - undefined
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