Rasheed Alexander
Charlotte,NC
Summary
Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourcefulness. Dedicated to business success, eager to develop additional skills and advance professionally. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories. I'm a Sales Associate and Team Leader who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Sales (6 years) Marketing Assistant Manager Experience Inventory Control Planograms Pricing Upselling Store Management Experience Microsoft Word Retail Management Sales Management Additional Information Astute Accounts Receivable Specialist with 6 years' experience in accounting, auditing and cash management. Expert in accurately and efficiently executing time-sensitive processing and reporting of regulatory-compliant financial documentation. Adept team leader and employee trainer with outstanding communication abilities. Successful in aligning cross-functional objectives to facilitate productivity and deliver on-time project completion.
Overview
10
10
years of professional experience
Work History
Collections Agent
OneMain Financial
Fort Mill, SC
11.2023 - Current
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
Retention Specialist
Charter Spectrum
Charlotte, NC
12.2022 - 10.2023
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Implemented new technologies and processes designed to improve the overall customer experience.
- Obtained and examined relevant information to validate customer complaints and determine possible causes.
Accounts Receivable Specialist
Imperial Capital
Charlotte, NC
01.2021 - 09.2022
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Activated contracts and set up installment billing plan to generate on-time payments.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Sales Associate
Forever 21
Charlotte, NC
09.2020 - 01.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Assistant Manager
Sprint
Charlotte, NC
01.2019 - 03.2020
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
Team Member
Arsely Grand Cinemas
Charlotte, NC
08.2018 - 01.2019
- Contributed to team success by completing jobs quickly and accurately
- Sought out ways to go above and beyond job requirements
- Maintained a productive, efficient approach to all tasks
- I have always maintained a strong reputation of efficiency and accuracy, which gained me numerous recommendations from satisfied customers and management
- I've Operated a register for cash, check and credit card transactions with 100% accuracy
- I answer customer questions regarding merchandise and pricing.
Sales Associate
Old Navy
Charlotte, NC
12.2017 - 01.2019
- Attained top performance in mobile sales with targeted, highly satisfied business customers by delivering exemplary service and assistance
- Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Team Leader
Chick-fil-A Inc
Charlotte, NC
06.2014 - 11.2017
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
- Worked with the management team to implement the proper division of responsibilities
- Strategically scheduled team members to maintain optimal staffing levels always
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
Associate - Audio Engineering
Central Piedmont Community College
10.2022
Associate
Olympic High School
01.2018
Skills
- Complaint resolution
- Customer service
- Sale expertise
- Accurate cash handling
- Active listening skills
- Retail merchandising experience
- Billing Dispute Resolution
- Bill Processing
- Proactive and Self-Motivated
- Customer Relations
- Precision and Accuracy
Timeline
Collections Agent
OneMain Financial
11.2023 - Current
Retention Specialist
Charter Spectrum
12.2022 - 10.2023
Accounts Receivable Specialist
Imperial Capital
01.2021 - 09.2022
Sales Associate
Forever 21
09.2020 - 01.2021
Assistant Manager
Sprint
01.2019 - 03.2020
Team Member
Arsely Grand Cinemas
08.2018 - 01.2019
Sales Associate
Old Navy
12.2017 - 01.2019
Team Leader
Chick-fil-A Inc
06.2014 - 11.2017
Associate - Audio Engineering
Central Piedmont Community College
Associate
Olympic High School
Similar Profiles
Zach BoulwareZach Boulware
PLS SR. / Branch Manager /District Manager at Onemain Financial Inc. Onemain FinancialPLS SR. / Branch Manager /District Manager at Onemain Financial Inc. Onemain Financial
ABIGAIL BALLANCEABIGAIL BALLANCE
Personal Loan & District Collection Specialist at ONEMAIN FINANCIALPersonal Loan & District Collection Specialist at ONEMAIN FINANCIAL
Lindsay WineLindsay Wine
Senior Loan Specialist at OneMain Financial GroupSenior Loan Specialist at OneMain Financial Group
James BooneJames Boone
Director of Customer Care at OneMain FinancialDirector of Customer Care at OneMain Financial
Raihannah ConnorRaihannah Connor
Senior Paralegal at P&F Marketing & Processing, LLCSenior Paralegal at P&F Marketing & Processing, LLC