Nikkayla Cioffi
Hudson,NY
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Quinnies’s. Excelled in relationship building and problem-solving, boosting sales revenue through strategic initiatives. Skilled in employee scheduling and fostering a team-oriented environment. Demonstrates a reliable and responsible work ethic, ensuring seamless service delivery and inventory management.
Overview
5
5
years of professional experience
Work History
Front of House Manager/Bartender
Quinnies’s
Hudson
03.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Sales Manager
Nikki Chasin
Hudson, NY
04.2021 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Inventory Manager
Artemesia
Hudson, NY
06.2019 - 04.2022
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Education
Associate Of Applied Business - Business
Colorado State University
Fort Collins, CO12.2018
Skills
- Employee Scheduling
- Customer Service
- Reliable and Responsible
- Problem-Solving
- Relationship Building
Timeline
Front of House Manager/Bartender
Quinnies’s
03.2023 - Current
Sales Manager
Nikki Chasin
04.2021 - 02.2023
Inventory Manager
Artemesia
06.2019 - 04.2022
Associate Of Applied Business - Business
Colorado State University