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Hi, I’m
NIKKI AFINOWICZ
Management sales/customer service
Valley Mills,TX
Work Preference
Summary
Results-driven management and customer service professional with extensive experience in sales leadership, team development, business operations, and client relations. Proven record of achieving sales growth, managing high-performing teams, and delivering exceptional customer experiences. Experienced entrepreneur and independent contractor recognized for strong organizational skills, problem-solving abilities, and a commitment to operational excellence. Adept at building relationships, developing business opportunities, and leading teams to exceed performance goals.
Overview
25
years of professional experience
Work History
InstacartWaco Area, TX
Independent Contractor - Full-Service Shopper
02.2026 - Current
Job overview
- Provide personalized shopping and delivery services while maintaining high customer satisfaction ratings.
- Ensure order accuracy, timely delivery, and effective communication with customers.
- Manage product substitutions, inventory availability issues, and customer requests.
- Demonstrate exceptional time management, problem-solving, and customer service skills.
InstacartBeaumont-Port Arthur Area, TX
Independent Contractor - Full-Service Shopper
05.2019 - 01.2026
Job overview
- Consistently maintained a 5-star customer rating while completing shopping and delivery services.
- Managed multiple orders efficiently while meeting strict delivery deadlines.
- Built strong customer relationships through professionalism and attention to detail.
- Maintained excellent performance metrics and customer satisfaction standards.
CaNiky’s Embroidery & MonogrammingNederland, TX
Owner / Operator
05.2013 - 05.2019
Job overview
- Founded and managed a successful embroidery and monogramming business.
- Oversaw daily operations including sales, marketing, production, customer service, and financial management.
- Built a loyal customer base through quality workmanship and personalized service.
- Increased revenue through networking, referrals, and community engagement.
GanzSoutheast United States
Regional Sales Manager
07.2011 - 07.2013
Job overview
- Led a team of 24 Territory Managers and 3 District Sales Managers across seven states.
- Managed relationships with 35 high-volume key accounts.
- Developed sales strategies, coached team members, and drove regional sales growth.
- Traveled extensively to support business development and team performance.
GanzSouth & East Texas
District Sales Manager
10.2008 - 07.2011
Job overview
- Managed seven Territory Managers and an account base of 50 high-volume key accounts.
- Achieved the #1 District ranking in the United States for two consecutive years.
- Consistently exceeded sales objectives through effective leadership and strategic planning.
- Recruited, trained, and developed successful sales professionals.
GanzBeaumont, TX
Territory Manager
05.2004 - 10.2008
Job overview
- Managed and grew a territory consisting of more than 150 retail accounts.
- Consistently increased annual sales through new account acquisition and account development.
- Generated new business through cold calling, relationship building, and follow-up strategies.
- Earned Rookie of the Year and New Account Award recognition.
Albrecht’s PharmacyClifton, TX
Cashier / Customer Service Associate
01.2001 - 01.2003
Job overview
- Assisted customers with prescription pickup and over-the-counter product selection.
- Answered incoming phone calls and processed prescription refill requests.
- Assisted with receiving and stocking inventory.
- Prepared medication blister packs for nursing home patients.
- Provided friendly, professional customer service in a fast-paced environment.
Education
Nederland High SchoolNederland, Texas
High School Diploma
05.1992
University Overview
Graduated Top 10% of class of 276
Skills
Leadership & Team Development
Customer Service Excellence
Sales & Business Development
Operations Management
Strategic Account Management
Worked Trade Shows in Dallas, Atlanta & Las Vegas 4 times a year
Relationship Building
Employee Coaching & Training
Problem Resolution
Territory & Regional Management
Inventory & Stock Management
Time Management & Organization
Entrepreneurial Business Operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Professional Achievements
Professional Achievements
Ranked #1 District in the United States for Ganz for two consecutive years., Recipient of Rookie of the Year Award., Recipient of New Account Award., Successfully managed teams across multiple states and territories., Maintained a 5-star customer service rating as an Independent Contractor.Software
Timeline
Independent Contractor - Full-Service Shopper
Instacart
02.2026 - Current
Independent Contractor - Full-Service Shopper
Instacart
05.2019 - 01.2026
Owner / Operator
CaNiky’s Embroidery & Monogramming
05.2013 - 05.2019
Regional Sales Manager
Ganz
07.2011 - 07.2013
District Sales Manager
Ganz
10.2008 - 07.2011
Territory Manager
Ganz
05.2004 - 10.2008
Cashier / Customer Service Associate
Albrecht’s Pharmacy
01.2001 - 01.2003
Nederland High School
High School Diploma