Nikki Bowe
Fortuna,CA
Summary
Hardworking Account Manager with 5 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
11
11
years of professional experience
Work History
Account Manager
SN Servicing Corporation
Eureka, CA
06.2021 - 03.2024
- Managed multiple accounts simultaneously while meeting deadlines.
- Ensured compliance with industry regulations when dealing with clients.
- Resolved customer complaints in a timely manner.
- Identified customer needs by asking questions and advising on best solutions.
- Calculated interest rates on adjustable rate mortgages.
- Processed requests for payoffs, subordinations, insurance cancellations.
- Monitored delinquent accounts and initiated foreclosure proceedings as necessary.
- Reviewed mortgage loan documents for accuracy and completeness.
- Conducted regular reviews of serviced loans to ensure compliance with regulations.
- Investigated and resolved customer complaints regarding loan servicing issues.
- Reviewed and verified accuracy of loan documentation prior to disbursement of funds.
- Ensured that all regulatory requirements were met when handling loans.
Sales Associate Promoted to Store Manager
Ero-Tech
Livermore , CA
12.2012 - 10.2019
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Prepared and submitted nightly bank deposits.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
Education
Some College (No Degree) - Liberal Arts And Sciences
Las Positas College
Livermore, CA01-2025
Skills
- Vendor Relations
- Team Training
- Upsell opportunities
- Product Training
- Persuasive communication expertise
- Weekly Payroll
References
References available upon request.
Timeline
Account Manager
SN Servicing Corporation
06.2021 - 03.2024
Sales Associate Promoted to Store Manager
Ero-Tech
12.2012 - 10.2019
Some College (No Degree) - Liberal Arts And Sciences
Las Positas College
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