Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nikki Brookbank

Naples,FL

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender/Server

Satch's Bar
02.2023 - 12.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Warehouse Associate

Amazon
10.2017 - 04.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Helped train new employees in safe practices and warehouse procedures.
  • Worked safely around moving machinery.

Server

Masa ( D'Amico & Sons)
01.2015 - 05.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Some College (No Degree) - Accounting

Cincinnati State Technical And Community College
Cincinnati, OH
01-2004

High School Diploma -

Finneytown H.S.
Cincinnati, OH
01-2000

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Professional appearance
  • Team training and development
  • Craft cocktail preparation
  • Handling difficult customers
  • Engaging personality

Certification

  • Forklift Certification
  • ServSafe Food Handler's Certification
  • Safe Sports

Timeline

Bartender/Server

Satch's Bar
02.2023 - 12.2024

Warehouse Associate

Amazon
10.2017 - 04.2024

Server

Masa ( D'Amico & Sons)
01.2015 - 05.2017

Some College (No Degree) - Accounting

Cincinnati State Technical And Community College

High School Diploma -

Finneytown H.S.

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Nikki Brookbank