Nikki Carter
El Cajon,CA
Summary
Versatile team member offering over 10+years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
5
5
years of professional experience
Work History
Shopper
Instacart, Doordash, Uber
01.2020 - Current
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Representative
Elite Cleaning
06.2023 - 02.2024
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cleaner
Tranquil Homes
08.2019 - 01.2020
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Assisted with event setup and teardown, ensuring clean venue spaces for all attendees.
Education
Certificate - Holistic Health
Healing Hands School of Holistic Health
Escondido, CA04.2025
Skills
- Strong Work Ethic
- Product Knowledge Expertise
- Loss prevention awareness
- Online Order Processing
- Customer Service
- Attention to Detail
Timeline
Customer Service Representative
Elite Cleaning
06.2023 - 02.2024
Shopper
Instacart, Doordash, Uber
01.2020 - Current
Cleaner
Tranquil Homes
08.2019 - 01.2020
Certificate - Holistic Health
Healing Hands School of Holistic Health
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