Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Costido

Vista,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in a variety of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients and customers. Specialize in quality, speed and process optimization. True team player and remains cool under high pressure situations. A recent graduate of San Diego State University and is currently pursuing a teaching credential to teach Mathematics.

Overview

7
7
years of professional experience

Work History

Shift Leader

Pop Pie Co.
12.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Produced consistently high-quality baked goods for customers.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Receptionist - Optometric Assistant

Dr. Kimberly Michel O.D.
10.2022 - 07.2024
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.

Medical Receptionist

Clancy Medical Group
09.2020 - 10.2022
  • Greeted and welcomed patients when they entered the waiting room.
  • Coordinated patient scheduling, check-in, check-out and payments and billing for up to 50 patients per day.
  • Managed multi-line phone system, triaged and forward incoming calls.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Receptionist

Hoehn Motors
06.2018 - 03.2020
  • Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give customers a positive first impression.
  • Answered central telephone system and directed calls accordingly.

Education

Bachelor of Arts - Liberal Arts And Sciences- Education

San Diego State University
San Diego, CA
05.2024

Liberal Studies - Education

Palomar College
San Marcos, CA
06.2022

High School Diploma -

Rancho Buena Vista High School
Vista, CA
06.2018

Skills

  • Visitor and Customer Relations
  • Restaurant Operations
  • Health Code Compliance
  • ServSafe Food Handling
  • Positive Attitude and Energetic
  • Friendly and Outgoing
  • Critical Thinking
  • Team Player
  • Cleanliness
  • Cash Handling
  • Computer Proficiency
  • Opening and Closing Duties
  • Organization and Time Management
  • Conflict Resolution / Problem Solving Skills
  • HIPAA Guidelines
  • Front Desk Operations
  • Healthcare Administration

Timeline

Shift Leader

Pop Pie Co.
12.2024 - Current

Receptionist - Optometric Assistant

Dr. Kimberly Michel O.D.
10.2022 - 07.2024

Medical Receptionist

Clancy Medical Group
09.2020 - 10.2022

Receptionist

Hoehn Motors
06.2018 - 03.2020

Bachelor of Arts - Liberal Arts And Sciences- Education

San Diego State University

Liberal Studies - Education

Palomar College

High School Diploma -

Rancho Buena Vista High School

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