Nikki Dagracalobo
Stony Point,NY
Summary
Business Manager with a proven track record, enhancing customer loyalty and boosting salon revenue through expert recruitment, hiring. Excelled in client satisfaction and vendor relations, achieving significant business growth. Passionate about leading teams to exceed targets with innovative strategies and exceptional communication abilities. Skilled in managing diverse personal services with focus on delivering exceptional client satisfaction. Have successfully led teams to achieve targets while ensuring top-notch service delivery across various operations. Strong organizational, communication, and leadership skills complement ability to streamline processes for increased efficiency and customer satisfaction. Made significant improvements in service offerings leading to enhanced client retention rates and positive feedback from stakeholders. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Salon Manager BusinessManager
Salon C
Garnerville, NY
03.2017 - Current
- Scheduled employees and oversaw customer appointment calendar.
- During tenure, hired, developed, and managed many staff.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Supervised banking procedures, cash flow, and accounting processes.
Salon Manager
Salon M
Irvington, NY
01.2015 - 03.2017
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Greeted clients upon arrival at studio or location shoots.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Kept detailed track of client preferences and product needs to effectively schedule appointments, maintain inventory, and optimize customer service.
- Communicated effectively with clients to ensure their satisfaction with styling services provided.
- Organized and maintained styling equipment, inventory, racks, and shelves.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Oversaw inventory control for retail products and supplies.
- Handled staff development, budgeting and supply ordering.
- Supervised banking procedures, cash flow, and accounting processes.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Initiated marketing campaigns to drive more traffic into the salon.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
Education
Cosmetology - Cosmetology
Capri
Nanuet, NY01-2017
High School Diploma -
Alberts Magnus High School
Clarkstown01-2015
Some College (No Degree) - Psychology
St Thomas Aquinas
Sparkill, NYGoldwell Master Stylist
Goldwell Academy
New York CitySkills
- Cleanliness and sanitation
- Profit enhancement
- Vendor relations
- Inventory controls
- Appointment scheduling
- Computer knowledge
- Retail sales
- Supply management
- Accurate money handling
- Scheduling
- Recruitment and hiring
- Communication skills
- Client satisfaction
- Customer needs assessment
- Day-to-day operations
- Customer friendly
- Multi-task management
- Account handler
- Data entry techniques
- Data collection
- Word processing
- Microsoft office proficiency
Additional Information
- Fast pace and efficient worker
- able to work from home
- Skilled and Listens to detail
Timeline
Salon Manager BusinessManager
Salon C
03.2017 - Current
Salon Manager
Salon M
01.2015 - 03.2017
Cosmetology - Cosmetology
Capri
High School Diploma -
Alberts Magnus High School
Some College (No Degree) - Psychology
St Thomas Aquinas
Goldwell Master Stylist
Goldwell Academy