Nikki Edington
Cincinnati,OH
Summary
Results-oriented Events Manager possessing first-rate communication, problem analysis and organizational skills. Adaptable professional 17 years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations.
Overview
2
2
years of professional experience
Work History
Sales and Service Lead of Brand Event
Sephora
Cincinnati, OH
11.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular training sessions to discuss customer service issues and potential solutions.
- Coached and supervised a team of 30+ Beauty Advisors in providing quality service to clients.
- Handled day-to-day customer contact via phones, and emails.
- Strategically planned events based on high traffic volume
- Grew events volume by 165% placing my store as #1 in the district
- Networked with similar volume stores to strategize how I can take my stores events volume to a higher level
- Participated in one on one training sessions with Account Executives from different brands
- Self taught myself on product knowledge of brand information when a brand was not available to have an Account Executive in store
- Participated in running a $10 million store through one on one meetings with Beauty Advisors on how to obtain KPI metrics
- Created graphic posters to help increase team loyalty on event scheduled days
- Participated in DE&I to create a welcoming safe space for all employees
Assistant Manager of Events and Philanthropy
Kendra Scott
Cincinnati, OH
08.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Networked with local philanthropic organizations through the KendraCares program
- Hosted parties for private companies such as Western Southern Tennis Tournament to increase company revenue
- Participated in local charity events such as Pink Ribbon Girls, Animal Friends, Make-A-Wish, and National Holly Day
- Created invitations for local charities and private parties
- Provided exceptional service to all customers
Education
Spanish - Adult And Continuing Education
Scarlet Oaks Career Development
Cincinnati, OHSkills
- Sales Quota Achievement
- Efficient Service
- Shift Coverage
- Program Promotion
- Networking
- Profitable Charity Work
- Effective Communication
- DE&I
- Creative Business Mindset
Timeline
Sales and Service Lead of Brand Event
Sephora
11.2022 - Current
Assistant Manager of Events and Philanthropy
Kendra Scott
08.2022 - 11.2022
Spanish - Adult And Continuing Education
Scarlet Oaks Career Development